Swile is a fintech and HR tech company that helps employers manage employee benefits digitally, with a focus on meal vouchers and gift vouchers. Its smartcard and mobile app let employees make contactless payments, receive real-time spending notifications, and manage their benefits, while giving HR teams a simpler way to administer these services. Founded in 2018, Swile serves 5.5 million users and operates in the B2B benefits technology sector, with services available throughout France.
Customer Success Analyst, Onboarding - Swile Hybrid Brazil
Customer Success Analyst focused on onboarding at Swile in Brazil. Create training materials, product demos, and AI-enabled solutions for learning and communications.
Description
- Maintain, organize, and help develop materials in Google Slides
- Record product, CRM, and dashboard demonstrations for training and communications
- Convert Figma-designed workflows and processes into clear, practical instructional materials
- Evaluate AI tools and recommend ways to improve efficiency
Requirements
- Demonstrated interest in AI tools
- Curiosity and willingness to investigate new solutions and test their potential
- Ability to interpret workflows and processes created in Figma
- Working knowledge of Google Slides, CRM platforms, and dashboards, or the ability to use them effectively
- Ability to turn workflows and processes into clear, actionable training materials