National Exchange Bank & Trust is an independent, community-focused bank serving Wisconsin with personal and business financial services. Its offerings include deposit accounts, credit cards, mortgages, home equity financing, personal and commercial lending—including SBA, agricultural, construction, and specialty loans—as well as wealth management and digital banking. The bank’s work centers on local decision-making, lasting customer relationships, financial education, and support for small businesses and local communities.
Customer Service Representative (Banking)
Serve National Exchange Bank & Trust customers through teller transactions, financial guidance, and relevant banking product recommendations. Maintain accurate cash drawers while delivering attentive, customer-focused service.
Description
- Guide customers in making informed decisions about their financial needs
- Process teller transactions, including check cashing, deposits, and withdrawals
- Recommend suitable bank products and services
- Balance and manage a cash drawer with accuracy
- Make a positive difference in customers’ lives through dependable daily service
Requirements
- Strong interpersonal skills for building rapport and showing empathy toward customers and coworkers
- Consistently maintain a friendly, professional demeanor
- Comfortably operate standard office and banking equipment
- Working knowledge of Microsoft Word, Excel, Outlook, and Teams
- Communicate clearly by phone, email, and in person
- High school diploma or equivalent
Benefits
- Health, dental, and vision insurance
- Health Savings Account with employer contributions
- Short- and long-term disability coverage
- Employer-paid life and accidental death and dismemberment insurance
- Optional life insurance, flexible spending accounts, accident, critical illness, hospital indemnity, and legal insurance
- 401(k) plan with employer matching and profit sharing
- Paid time off
- Flexible scheduling
- Education assistance program
- Employee product and service discounts, plus additional offerings