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Rentokil Initial provides pest control, hygiene, and wellbeing services designed to help protect people, workplaces, and the environment. Founded in 1925, the company operates internationally and combines operational expertise with innovation across its service areas. Its broad business spans hygiene, healthcare-related services, and management, offering opportunities for people interested in supporting essential services at a global company.
Credit Controller (Fixed-Term Contract) – Dudley Hybrid
Manage customer debt recovery and ledger performance for Rentokil Initial in a hybrid Dudley role. Support pest control, hygiene, and business services operations through accurate account management and responsive query resolution.
Description
- Drive debt collection and reduce debtor days against company targets
- Manage customer accounts and recover outstanding balances
- Own an assigned portion of the ledger
- Meet agreed collection objectives
- Produce reports detailing account performance
- Monitor and control daily debt activity
- Review cash allocations and recommend corrective action for accounts requiring attention
- Refer significant issues to the Team Leader or Credit Manager
- Deliver consistently high standards of customer service
- Resolve business enquiries within agreed deadlines
- Complete additional administrative tasks as required
Requirements
- At least two years of experience in a collections environment
- An ICM qualification is desirable
- Capability to initiate and support continuous improvement activities
- Ability to meet strict deadlines
- Consistent attention to accuracy
- Strong IT proficiency, including Microsoft Office and PivotTables
- Working knowledge of audit controls
- Excellent written and verbal communication
- Strong organisational skills
- Willingness to complete a DBS check if required for the position
Benefits
- Access to available bonus schemes
- Employee discount scheme
- Opportunities for career progression
- Relocation support of up to £5,000 when moving from more than two hours away
- Full-time Monday-to-Friday schedule of 37.5 hours per week
- Hybrid arrangement with two office days and three home-working days
- Industry-leading training
- Regular bonus opportunities
- Performance-linked salary grading
- Option to join a private healthcare scheme
- Company pension
- RI Rewards discounts and cashback at more than 3,000 retailers
- Leads commission scheme
- Employee Assistance Programme with free 24/7 support for you, your family, and friends
- Long-service recognition, including five additional annual leave days after five years
- Refer a Friend award of up to £1,000
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