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Signature Aviation
Signature Aviation
5,001 – 10,000 Employees
HospitalityLogisticsTravel
Signature Aviation operates a global network of private aviation terminals serving business and private aviation customers. The company combines hospitality and aviation support across more than 200 locations in 27 countries on five continents, with services that include sustainable aviation fuel, aircraft maintenance, custom sales solutions, and aviation-related real estate. Its teams support the end-to-end travel experience for customers across the private aviation sector.
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Collections Manager - Orlando (Hybrid)

Lead collections, accounts receivable, and credit-risk activities for Signature Aviation’s private aviation terminal network in Orlando. Improve cash flow, guide collectors, and strengthen global collections operations.

USUnited StatesFLFloridaHybridFull-timeMiddleSeniorEnglish RequiredCollections

Description

  • Identify opportunities to improve cash collection efficiency
  • Apply collection strategies and policies to reduce overdue balances and regional risk exposure for the FSC team
  • Deliver consistently exceptional customer service
  • Analyze data and processes and prepare month-end and quarter-end collection reports
  • Maintain high standards of customer service and satisfaction
  • Prepare and review bad-debt calculations
  • Create and implement collections policies that keep receivables current and reduce bad-debt write-offs
  • Work directly with customer contacts to resolve collection issues
  • Assess credit risk and partner with sales and operations to limit exposure
  • Work with management on accounts receivable processes and subledger status, particularly for key customer accounts
  • Improve transaction processes through standardization, quality initiatives, and cost reduction
  • Maintain compliance with internal and external audit controls
  • Ensure efficient execution of functions and address underperformance with corrective action
  • Interpret the Authority Matrix and seek leadership guidance when clarification is required
  • Support accounts receivable close activities for the assigned account and regional portfolio
  • Coach employees, provide performance feedback, and support development opportunities
  • Allocate and deploy resources efficiently to deliver services

Requirements

  • Bachelor’s degree with at least 3–5 years of related experience, or an equivalent combination of education, training, and experience
  • Previous B2B and global collections experience preferred
  • Excellent communication and interpersonal abilities
  • Strong computer skills, including Excel proficiency
  • Effective problem-solving skills and close attention to detail
  • Strong organizational and interpersonal capabilities
  • Proven leadership and team-building skills
  • Ability to prioritize work and manage multiple tasks
  • Knowledge of Microsoft Office, particularly Excel
  • Ability to meet goals and deadlines in a fast-paced, performance-driven environment
  • Understanding of accounting principles and the ability to apply them

Benefits

  • Medical, prescription drug, dental, and vision insurance
  • Health Savings Account
  • Flexible Spending Accounts
  • Life insurance
  • Disability insurance
  • 401(k) plan
  • Critical illness, hospital indemnity, and accident insurance
  • Identity theft protection and legal services
  • Paid time off
  • Paid maternity leave
  • Tuition reimbursement
  • Training and development
  • Employee Assistance Program (EAP) and perks
  • Volunteer and community-giving opportunities
  • Professional development resources

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