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American Red Cross
American Red Cross
CharityHealthcareLogistics
The American Red Cross is a humanitarian organization providing practical support during emergencies and other times of need. Its work includes disaster relief, blood donation services, first aid and CPR training, emergency preparedness education, and assistance for military families. By combining healthcare, logistics, education, and charitable services, the organization helps individuals and communities prepare for crises, respond to them, and recover with greater resilience.
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Blood Collection Staff – Customer Service | American Red Cross

Support American Red Cross mobile blood drives in Norfolk and Hampton by welcoming donors, collecting blood, and preparing equipment.

USUnited StatesVAVirginia
$18 / hour
On-siteFull-timeLeadEnglish RequiredCustomer Support

Description

  • Apply healthcare or customer service skills during blood collection.
  • Work with teammates to transport and prepare equipment at collection sites.
  • Make volunteer donors feel welcome and comfortable.
  • Listen to donors and explain how their donations help others.
  • Follow safety procedures while collecting blood.
  • Ensure collections meet targets, regulatory requirements, and transfusion safety standards.
  • Drive Red Cross vehicles when needed.
  • Set up and pack away equipment at mobile blood drive sites.
  • Work changing schedules that may include early mornings, late nights, weekends, and holidays.
  • Travel overnight when required in some locations.

Requirements

  • A high school diploma or equivalent.
  • Customer service experience.
  • Effective verbal communication skills.
  • A current, valid driver’s license and a good driving record.
  • Ability to lift, push, or pull heavy loads on ramps and stairs.
  • Good manual dexterity.
  • Ability to sit or stand for extended periods.
  • Ability to adapt to long, irregular hours and frequent schedule changes.
  • Basic computer skills.
  • Proficiency with Microsoft Office applications.
  • May need to meet a minimum height of 60 inches to safely operate Red Cross vehicles.

Benefits

  • Medical, dental, and vision plans.
  • Health spending and flexible spending accounts.
  • Starting paid time off of 15 days per year, depending on job type and tenure.
  • 11 paid holidays: six core holidays and five floating holidays.
  • 401(k) with up to a 6% company match.
  • Paid family leave.
  • Employee assistance program.
  • Short- and long-term disability coverage and insurance.
  • Service awards and recognition.
  • Paid phlebotomy training.
  • Mentorship and career development opportunities.

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