Sentry
Sentry
1,001 – 5,000 Employees
H1B Visa SponsorB2BInsurance
Sentry is an insurance company serving businesses across industries such as printing, landscaping, trucking, and automotive dealerships. Founded in 1904, it provides tailored commercial coverage, claims support, and risk-management guidance designed to help clients prevent losses and operate more safely. Its work combines long-standing insurance expertise with customized solutions for the needs of business customers.

Sentry Total Loss Claims Representative – Hybrid

Handle total loss claims involving auto and specialty vehicles for Sentry, including valuation, settlement negotiation, and expense coordination. This hybrid full-time role is based in Sentry’s Davenport, Iowa, or Nashville, Tennessee, office.

Description

  • Investigate and resolve total loss, loss-of-use, towing, and storage claims
  • Assess basic to moderately complex claims involving passenger and commercial vehicles, tractor trailers, heavy equipment, watercraft, trailers, motorcycles, and other specialty vehicles
  • Review repair estimates, prior damage, photographs, vehicle condition, and actual value to determine whether repairs or a total loss are appropriate
  • Complete and evaluate vehicle valuations using company-approved vendors
  • Research and establish appropriate cash values for automobiles and specialty vehicles
  • Prepare and submit state-specific forms, taxes, and fees
  • Negotiate settlements with claimants and attorneys within assigned authority limits
  • Explain claim procedures and coverage denials when applicable
  • Escalate claims exceeding authority limits to management with settlement recommendations
  • Maintain thorough documentation of claim decisions, correspondence, reports, and discussions
  • Arrange rental vehicles and oversee claim expenses, including advances, salvage, rentals, and external vendors
  • Manage costs while confirming that claimant services are properly covered

Requirements

  • Bachelor’s degree or equivalent professional experience
  • Practical experience with auto repair is preferred
  • Strong written and verbal communication abilities are strongly preferred
  • Working knowledge of the full claims-handling process, or equivalent expertise, is highly beneficial
  • Experience managing moderately complex claims, or equivalent experience, is strongly preferred
  • Obtain and maintain required state adjuster and appraiser licenses

Benefits

  • Hybrid schedule with optional remote work on Mondays and Fridays and office attendance Tuesday through Thursday
  • Equipment and technology supplied for both office and home workspaces
  • On-site dining stipend or location-dependent meal allowance
  • Access to Sentry University learning programs
  • Tuition reimbursement
  • Group medical, dental, and vision coverage
  • Parental leave
  • Pet insurance
  • Caregiver leave
  • Wellness resources
  • Health Savings Account, Flexible Spending Account, and Dependent Care FSA options
  • Paid time off
  • Paid volunteer time off
  • Company matches 100% of the first 8% contributed to the 401(k) each pay period
  • Immediate 401(k) vesting
  • Opportunities for professional fulfillment, continued development, and career growth

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