Smartsheet
Smartsheet
Smartsheet provides a work management platform for organizing projects, automating workflows, coordinating teams, and turning operational data into dashboards and reports. Its tools support use cases including project management, IT portfolio management, and marketing management across sectors such as consulting, healthcare, finance, and government. The platform also connects with other business systems through integrations and is supported by professional services covering consulting, training, and implementation. Smartsheet emphasizes security and data protection for organizations managing work at scale.

Senior Web UX Designer - Costa Rica Remote

Design accessible, conversion-focused web experiences for Smartsheet’s work-management platform. Extend design systems and partner with distributed engineering teams from concept through launch.

Description

  • Create user journeys, wireframes, and high-fidelity prototypes for web pages and components
  • Extend the web design system with reusable components and patterns while maintaining documentation
  • Produce specifications, redlines, and handoff materials for distributed engineering teams
  • Collaborate with developers in Jira and track design tickets through completion
  • Compare live branches and staging builds with approved design specifications
  • Conduct user research in partnership with the research lead
  • Design and build conversion-focused web pages on a CMS staging branch
  • Apply AI-assisted and design-to-code tools to streamline handoff and reduce manual production work
  • Present design rationale to stakeholders and incorporate their feedback
  • Partner with engineers, web authors, TPMs, and web strategists to deliver polished, accessible experiences
  • Work across teams to identify and communicate user needs and objectives
  • Manage ambiguity while balancing multiple projects and competing priorities
  • Perform additional duties as assigned

Requirements

  • At least five years of experience designing web or product experiences, preferably in a CMS-driven or component-based environment
  • Experience creating detailed specifications and redlines for engineering handoff in asynchronous or distributed teams
  • Comfort working with developers in Jira or a comparable ticketing system and tracking work through completion
  • Knowledge of design systems, tokens, and component libraries, with an interest in maintaining and expanding them
  • Understanding of WCAG accessibility standards and their application to web design
  • Strong visual design ability with close attention to detail and consistency
  • Working knowledge of hierarchy, typography, color, and layout principles
  • Strong interaction design and prototyping capabilities
  • Advanced proficiency with Figma
  • Experience with usability testing, user research, or research-informed design
  • Basic knowledge of HTML and CSS, plus curiosity about implementation
  • Experience incorporating AI tools into everyday design work
  • Strong communication and interpersonal skills, with a collaborative, team-oriented approach and openness to feedback
  • Degree in Design or a related discipline, or equivalent professional experience
  • Portfolio demonstrating strong UI/UX craft
  • Must be based in Costa Rica
  • Preferred: experience with Adobe Illustrator and Adobe Photoshop
  • Preferred: experience with Adobe After Effects and Lottie
  • Preferred: familiarity with front-end development concepts or prior front-end coding experience
  • Preferred: experience with AI-assisted and generative design tools such as Figma Make or Lovable

Benefits

  • Health and life insurance is fully covered for full-time employees and eligible family members
  • Monthly stipend to support work and productivity
  • Twelve paid vacation days plus a Flexible Time Away Program
  • Twenty weeks of fully paid maternity leave
  • Twelve weeks of fully paid paternity or adoption leave
  • One paid personal volunteer day for community support
  • Professional development opportunities, including access to LinkedIn Learning courses
  • Company-funded perks, including a counseling membership and a personal Smartsheet account
  • Teleworking available from any registered location in Costa Rica, subject to role requirements

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