AAA is a federation of affiliated automobile clubs serving members through automotive, travel, insurance, and logistics-related services. Its offerings include emergency roadside assistance, travel planning resources, maps and guides, and member discounts available across the United States and internationally. Individual clubs operate within their own geographic areas while following shared AAA standards, creating a local service network with broader support for members traveling domestically or abroad.
Senior Commercial Casualty Claims Specialist - Remote, United States
Handle personal and commercial injury claims for Mobilitas, a mobility-sector insurer, from coverage review through investigation, negotiation, liability assessment and subrogation. This senior role serves claims across multiple U.S. regions.
United States
Alabama
Arizona
California
Colorado
Connecticut
Florida
Idaho
Illinois
Iowa
Kansas
Kentucky
Louisiana
Maine
Maryland
Massachusetts
Michigan
Minnesota
Mississippi
Missouri
Montana
Nebraska
Nevada
New Hampshire
New Jersey
New Mexico
New York
North Carolina
Ohio
Oklahoma
Oregon
Pennsylvania
Rhode Island
South Carolina
South Dakota
Tennessee
Texas
Utah
Vermont
Virginia
Washington
West Virginia
Wisconsin$74,295 – $99,050 / year
RemoteFull-timeSeniorEnglish RequiredClaims SpecialistDescription
- Resolve low- to moderate-complexity first- and third-party injury claims across personal lines and commercial coverage.
- Manage assigned claims efficiently through appropriate resolution with limited supervision.
- Assess liability injury claims, including coverage, liability and damages.
- Process Medical Payments, PIP, Uninsured Motorist, Underinsured Motorist and ADB claims.
- Support first notice of loss calls and join the department phone queue when needed.
- Determine coverage and perform complex claims investigations.
- Guide customers on appropriate steps related to coverage issues.
- Establish liability based on the available evidence.
- Assess subrogation opportunities and initiate the required notices.
- Create negotiation strategies for insureds, claimants and representatives of injured parties.
- Present relevant case facts to supervisors, managers and review committees.
- Obtain licenses in multiple states and manage claims across several regions.
- Engage in employee resource groups and volunteer activities.
- Travel as needed for divisional, team and other in-person meetings.
- Support changing business priorities, including working additional time and assisting other teams.
Requirements
- At least four years of claims experience.
- At least three years of experience as a casualty adjuster.
- High school diploma or GED, or at least three years of casualty claims experience in the property and casualty insurance industry.
- Hold an adjuster license in all applicable states, or obtain the required licenses within 90 days of starting employment.
- Must be authorized to work indefinitely in the United States.
- Must not require immigration support or visa sponsorship.
- Experience handling commercial claims.
- A bachelor's degree in business, insurance or a related field, or an equivalent combination of education and experience, is preferred.
- Spanish bilingual ability is a plus.
Benefits
- Eligibility for an annual bonus in most roles.
- 401(k) plan with company matching.
- Career advancement, leadership and mentoring support.
- Professional development opportunities.
- Flexible remote-first work environment.
- Option to work from multiple locations, including Mobilitas offices.
- Employee resource groups.
- Volunteer opportunities.
- Reasonable accommodations for qualified applicants and employees with disabilities or other limitations.