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PNC
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PNC is a diversified financial services and banking company with career opportunities spanning roles across its organization. Its workplace approach emphasizes inclusion, accessibility, diversity, and community involvement, with recruiting pathways for students, graduates, and veterans. PNC also highlights its commitment to equal opportunity and compliance with employment laws, making its careers relevant to candidates seeking a large financial-services employer with a broad range of professional possibilities.
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Senior CMBS Loan Servicing Analyst

Senior analyst supporting commercial real estate loan servicing at PNC. Responsibilities include processing transactions, interpreting loan agreements, managing delinquencies, and maintaining compliance.

USUnited StatesFLFloridaKSKansasKYKentuckyNCNorth CarolinaTXTexasOn-siteFull-timeSeniorEnglish RequiredSupport Engineer

Description

  • Manage servicing for a portfolio of commercial real estate loans, including CMBS, balance sheet, and agency loans.
  • Contact authorized parties to complete Borrower Admin registration for CRE Insight access.
  • Handle borrower requests by phone, email, and through the CRE Insight portal.
  • Research and process incoming and aged funds.
  • Monitor delinquent accounts and conduct collections.
  • Review and process borrower requests to waive late charges.
  • Process address changes, audit confirmations, and rate cap reviews.
  • Work with internal departments to support borrowers.
  • Process transactions accurately and in accordance with loan documents.
  • Interpret complex loan agreements and apply their terms to servicing activities.
  • Address compliance issues with internal and external parties.
  • Process loan payments, escrow accounts, and reserve disbursements.
  • Prepare periodic reports for investors, internal teams, and regulators.
  • Test compliance with loan covenants.
  • Keep loan servicing records accurate and current.
  • Help onboard new loans and transition loans that are paid off or transferred.
  • Support tax and insurance administration.
  • Review reports for exceptions, quality issues, and risks.
  • Provide subject matter guidance and specialty product training as needed.

Requirements

  • A university or college degree is typically required; comparable education, job-specific certifications, and experience, including military service, may be considered instead.
  • A bachelor’s degree is listed under Education.
  • Knowledge of servicing commercial real estate loans, including CMBS, balance sheet, and agency loans.
  • Ability to analyze and interpret complex loan agreements.
  • Ability to comply with loan documents, servicing agreements, internal policies and procedures, and applicable laws and regulations.
  • Ability to process transactions accurately and deliver timely reports.
  • Ability to resolve compliance issues through written and verbal communication.
  • Ability to review loan payments, escrows, reserve account disbursements, and delinquent accounts.
  • Ability to maintain accurate, up-to-date loan servicing records.
  • Relevant capabilities include analytical thinking, capital management, compliance, documentation, due diligence, loan documentation, regulatory compliance, and risk mitigation.
  • Relevant capabilities include financial analysis, customer interaction, decision-making and critical thinking, effective communication, managing multiple priorities, negotiation, operational functions, products and services, and relationship management.
  • No certification is required.
  • No license is required.
  • No required or preferred language assessments are listed.
  • Must not require employment visa sponsorship; PNC does not provide sponsorship or participate in STEM OPT.

Benefits

  • Medical and prescription drug coverage with a Health Savings Account feature.
  • Dental and vision plan options.
  • Life insurance for employees and their spouses or children.
  • Short- and long-term disability coverage.
  • 401(k) plan with a PNC match.
  • Pension plan.
  • Stock purchase plan.
  • Dependent care reimbursement account.
  • Backup child and elder care.
  • Adoption, surrogacy, and doula reimbursement.
  • Educational assistance, including select fully paid programs.
  • Wellness program with financial incentives.
  • Maternity and/or parental leave.
  • Up to 11 paid holidays each year.
  • Nine occasional absence days each year, unless otherwise required by law.
  • 15 to 25 vacation days per year, depending on career level.
  • Benefits tied to years of service.

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