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Rijksoverheid is the executive branch of the Dutch government, responsible for putting national laws into practice and delivering essential public services across the Netherlands. Its work spans public administration, justice, defense, healthcare, legal services, and government employment, supporting the systems and services used by Dutch citizens. The organization recruits for roles that contribute to the effective operation of the Dutch public sector.
Legal Adviser, Woo Requests and Complaints
Handle complaints and Woo requests at IMG, the institute responsible for processing earthquake damage caused by gas extraction. Prepare legal responses, decisions, and accessible communications for residents, businesses, and media organizations.
Description
- Handle complaints from residents and entrepreneurs
- Investigate complaints and help the organization learn from identified mistakes
- Provide clear, accessible, and appropriate answers to applicants and complainants
- Maintain direct contact with complainants and Woo requesters
- Prepare complaint responses and decisions accurately and within deadlines
- Process Woo requests from residents, media organizations, and businesses
- Draft substantively correct, courteous, and well-structured decisions
- Gather information from IMG colleagues to advance case files
- Work within civil liability and damages law, as well as administrative and administrative procedural law
- Collaborate in two small subteams under the guidance of a coordinator
Requirements
- Completed university degree in Dutch Law
- Demonstrated knowledge of or interest in administrative and administrative procedural law and private damages law
- Experience writing clear and accessible legal texts
- Demonstrated communication skills and experience engaging with applicants, complainants, clients, or other stakeholders
- Ability to analyze and process information quickly while distinguishing essential points from secondary details
- Experience working carefully and accurately within decision periods and deadlines
- Motivation and ability to work carefully and independently
- Strong ability to write clearly and accessibly
- Applicants who are close to graduating may apply if they have gained relevant knowledge and experience during or alongside their studies
- The application letter must include an example of a more complex legal issue
Benefits
- Guidance and coaching from experienced colleagues and a coordinator
- Opportunities for legal and professional development
- Flexible working from home and the office
- 144 vacation hours and 64 additional IKB leave hours
- Individual Choice Budget (IKB) equal to 16.50% of salary
- Travel expense reimbursement
- Home-office equipment allowance
- Allowance for making the home more sustainable
- Bicycle purchase allowance
- Small, close-knit teams and an informal working environment
- Work that directly contributes to processing earthquake damage claims for people in Groningen and Drenthe
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