Western Union
Western Union
5,001 – 10,000 Employees
H1B Visa SponsorB2CFinanceFintech
Western Union is a global fintech and financial services company focused on cross-border, cross-currency money movement. It helps consumers and businesses send and receive funds through digital channels, its mobile app, and a broad network of in-person agent locations across more than 200 countries and territories. The company combines international payment services with security and fraud-prevention measures designed to support reliable, transparent transfers worldwide. Its work spans finance, consumer services, and technology, making Western Union a relevant employer for professionals interested in global payments and digital financial products.

Global KYC Program Office Manager — Western Union, Denver Hybrid

Lead Western Union’s global KYC program in a hybrid Denver role, overseeing AML compliance, policies, operations, and program effectiveness. Drive process improvements, stakeholder alignment, and scalable oversight across regional and global teams.

Description

  • Assist the Head of Global KYC with oversight procedures and initiatives that strengthen program effectiveness.
  • Direct KYC Operations by applying financial crime compliance expertise and investigative best practices.
  • Maintain and develop Global KYC policies, procedures, desk references, and supporting documentation.
  • Lead process improvements that strengthen compliance, increase operational efficiency, and support program scalability.
  • Coordinate with cross-functional teams across global regions to promote consistent Global KYC Program execution.
  • Develop strong relationships with regional and global stakeholders while communicating effectively with senior leaders.
  • Manage and support direct reports to ensure initiatives and projects are delivered on time.
  • Support the design and rollout of the Global KYC Oversight and Management Procedure.
  • Define requirements informed by global compliance priorities, business product needs, and regulatory obligations.

Requirements

  • A bachelor’s degree is strongly preferred; relevant professional experience may be accepted in its place.
  • At least five years of experience in AML compliance or a comparable discipline.
  • Excellent written and verbal communication, presentation, and stakeholder management skills in cross-functional settings.
  • Experience working with complex systems spanning multiple stakeholder groups and domains.
  • Ability to research, collect feedback, and turn insights into concise summaries of compliance findings or requirements.
  • Ability to communicate findings and outcomes clearly to internal and external stakeholders.
  • Ability to independently manage and prioritize multiple projects and tasks.
  • Proven analytical and problem-solving capabilities.
  • Strong interpersonal skills and the ability to contribute effectively within a team-oriented environment.
  • Experience leading and empowering high-performing Compliance teams in fast-paced, deadline-driven environments.
  • Strong proficiency with Microsoft Word, Excel, PowerPoint, and other Microsoft Suite tools.
  • Must be authorized to work full time in the United States.
  • Western Union does not sponsor work visas for this position.

Benefits

  • Short-term incentive opportunities
  • Several health insurance plan options
  • Accident and life insurance coverage
  • Access to best-in-class professional development platforms
  • Medical, dental, vision, and life insurance
  • Tuition assistance program
  • Employee discount program
  • Parental leave
  • 401(k) plan
  • Hybrid work arrangement requiring office attendance at least three days per week

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