Customer Service Associate - MDLIVE Remote in Tennessee
The Cigna Group
Provide remote customer service for MDLIVE telehealth patients in Tennessee, handling calls, chats, registrations, billing, technical support, and health-service questions.
Open
QbD Group is a life sciences consulting company that helps organizations manage quality, regulatory, and product-development needs across the full lifecycle. Its work spans traditional pharmaceuticals and advanced therapy medicinal products, with services including quality control, qualification and validation of biotech products, clinical solutions, regulatory affairs, and digital quality-management systems. The company also serves clients in healthcare and food and beverage, combining technical expertise with a focus on safety, compliance, and practical innovation.
Experienced Back-End Developer (Java/AWS) - Belgium Hybrid
Lead Java and AWS backend development for QbD Group’s IFUcare SaaS platform for electronic medical-device instructions. Build secure APIs, data layers, integrations, and scalable architecture for customers across Europe.
Description
- Own backend development for the IFUcare SaaS platform delivering electronic medical-device Instructions for Use
- Develop and maintain APIs, data layers, and business integrations
- Evolve the platform architecture as the product grows
- Contribute to both a newly developed platform and an established codebase
- Work long term with frontend and backend developers
- Collaborate with DevOps and external customer teams
- Create secure, reliable solutions on AWS
- Make architectural decisions while maintaining code quality and performance
- Use AI coding tools as assistance and review their generated code
- Support a medical-device compliance platform used by customers in multiple countries
Requirements
- Bring 6–7 or more years of backend development experience, preferably in SaaS
- Demonstrate deep expertise in Java and Spring Boot
- Design and consume REST APIs effectively
- Work confidently with relational databases such as MySQL
- Prioritize thorough testing and high code quality
- Take ownership of new codebases, contribute to existing systems, and make architectural decisions
- Understand AWS, CI/CD, and containerized development environments
- Have hands-on experience with Docker and Jenkins
- Use AI coding assistants such as Claude Code, Copilot, or Cursor
- Design software architecture and critically review AI-generated code
- Communicate fluently in English
- Attend regular meetings with the local team at a QbD office in Belgium or Spain
- Work effectively with legacy code
- Experience in regulated industries or EU MDR/eIFU is welcome but not required
Benefits
- Remote-first work within the EU time zone
- Regulatory guidance from QbD’s expert team
- Employee contract
- Purposeful work on medical-device compliance software
- Substantial autonomy and ownership
- Opportunity to use a modern technology stack
- Regular local-team meetings at a QbD office in Belgium or Spain
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