ESA - Electronic Security Association is a U.S. trade association serving the electronic security and life safety industry. Founded in 1948, ESA represents companies that install, integrate, and monitor intrusion detection, fire detection, video surveillance, and electronic access control systems for commercial, residential, industrial, and government customers. Its work includes technical and management training, industry advocacy, and practical information, tools, and services that support member businesses. ESA also advocates for stronger school security at the federal and state levels, representing a membership whose companies employ more than 500,000 professionals and serve over 34 million residential and commercial customers.
Customer Success Manager, Amsterdam Hybrid
Coordinate customer operations, projects, and relationships for ADI, a global distributor of security, AV, and smart living technologies. Work from a strategic customer’s Amsterdam office.
Description
- Serve as the main point of contact for a strategic key account.
- Build strong relationships and deliver excellent service.
- Coordinate work between the customer and ADI teams to align efforts, communicate effectively, and achieve successful project outcomes.
- Manage the account’s day-to-day operations.
- Identify risks, resolve issues, and manage escalations to maintain customer satisfaction.
- Support project delivery by coordinating stakeholders, schedules, and operational work.
- Find ways to improve processes, increase customer value, and support business growth.
- Work with internal and external partners to maintain strong operational performance and service quality.
Requirements
- Demonstrated experience in B2B account management.
- Experience in electronic security, electrical wholesale, audiovisual (AV), fire protection, CCTV, or technical wholesale.
- Strong communication, negotiation, and relationship-building skills.
- A proactive, organized approach and the ability to work independently.
- Confidence working in a customer-focused, commercially driven environment with targets.
- A valid driving licence.
- Native-level Dutch.
- Self-motivation and the ability to work with limited supervision.
- The ability to persuade customers while maintaining lasting, professional relationships.
- Commercial acumen and an understanding of revenue growth, margins, and profitability.
- The ability to prepare compelling commercial proposals and communicate ADI’s value effectively.
- Excellent prospecting, negotiation, and deal-closing skills.
- An eye for process analysis and continuous improvement.
- The ability to manage multiple projects and tasks at once.
Benefits
- An attractive salary and commission package.
- The opportunity to work for an international organization.
- Strong career development opportunities.
- A lease car.
- 25 vacation days and 6 ADV days.
- A pension plan.
- Tax advantages.