Hastings Direct is a UK general insurance provider focused on digitally delivered personal insurance, including cover for cars, vans, bikes and homes. Its work combines customer-facing insurance services with pricing, data analytics, claims, underwriting, actuarial, fraud and technology operations. The company has around 4,800 employees across multiple UK offices and hires across the specialist and operational teams that support its insurance business.
Commercial Executive, Motor Claims – Leicester Hybrid
Hastings Direct is seeking a Commercial Executive to analyse motor claims inflation, performance drivers and market trends. The role supports claims strategy, management information and commercial initiatives in a hybrid Leicester-based position.
Description
- Assist the Commercial Manager with delivery of the motor claims strategy
- Deliver agreed initiatives and take ownership of designated commercial workstreams as needed
- Investigate claims-book inflation and develop actionable insight
- Interpret claims data and market intelligence to explain performance drivers and changes
- Engage internal and external claims specialists to strengthen analysis
- Help produce the management information required for effective decision-making
- Partner with internal teams, departments and suppliers to track overall claims performance
- Monitor emerging trends and shifts in claimant behaviour
- Build awareness of market developments and macroeconomic factors influencing commercial results
- Work with the Commercial Manager to reduce impacts on processes and performance
- Contribute to claims-focused projects and related commercial initiatives
- Provide practical input and support to help projects achieve their objectives
Requirements
- Proven experience contributing to commercial claims programmes
- Advanced analytical ability, including the manipulation and interpretation of claims data
- Strong data visualisation capability with tools such as Excel or Power BI
- Background in customer claims management
- Knowledge of insurance underwriting, pricing and segmentation would be a significant advantage
- Commercially minded, with an understanding of P&L mechanics and performance influences
- Able to help deliver change effectively within a matrix organisation
- Able to work from Leicester, London or Bexhill under the hybrid working model
- This position does not offer sponsorship
Benefits
- Flexible hybrid working arrangements
- Annual 4Cs performance bonus through the competitive bonus scheme
- Life assurance worth four times annual salary
- Income protection provided at no additional cost
- Matched pension contributions of up to 10%
- Employee discounts and cashback offers
- Free access to independent mortgage advice
- Financial wellbeing support at no cost
- Access to the Thrive mental health app
- 24/7 colleague assistance programme
- In-house mental health first aiders
- Support groups and a dedicated mental wellbeing team
- 25 days of annual leave plus bank holidays
- Option to buy or sell one week of annual leave
- Healthcare cashback plans
- Dental plans
- Discounted health assessments
- Cycle to work scheme
- Technology purchase schemes
- Discounted and complimentary onsite facilities
- Social events held throughout the year
- Training and professional development support