BMO U.S. is a U.S.-based diversified financial services company serving individuals, small businesses, and large enterprises. Its offerings span personal and business banking, mortgages, investments, financial planning, insurance, wealth management, commercial lending, and commercial mortgages. The company also supports digital and cross-border banking, alongside asset management and capital markets activities. Its broad operating model creates opportunities across financial services, banking technology, customer support, commercial finance, and related corporate functions.
Commercial Banking Relationship Manager, Special Accounts — Chicago Hybrid
Manage high-risk commercial credit accounts at BMO, advising stakeholders and guiding credit decisions. Help control risk and strengthen portfolio profitability.
United States
Illinois
Wisconsin$75,000 – $160,000 / year
HybridFull-timeMiddleSeniorEnglish RequiredAccount ManagerSalesDescription
- Deliver strong service to a portfolio of high-risk borrowing accounts.
- Limit the Bank’s loss exposure and manage credit risk.
- Advise stakeholders on complex, high-risk credit transactions and risk mitigation.
- Make credit decisions and recommendations under sound lending principles and Bank policies.
- Work with stakeholders to strengthen relationships and improve portfolio profitability.
- Recommend alternatives to credit proposals, including restructurings and special loan plans.
- Help develop lending policies and procedures.
- Serve as a trusted advisor to the assigned business group.
- Negotiate to meet business objectives, including action plans with debtors and guarantors.
- Assess business issues and impacts, then recommend and implement solutions.
- Support strategic planning and set business priorities.
- Identify emerging issues and trends that inform decisions.
- Develop business tools and training programs, and deliver training as needed.
- Conduct independent analysis to address strategic issues.
- Align stakeholders and support strategic initiatives.
- Combine information from multiple sources to improve processes, analysis, and reporting.
- Use tailored exception and tracking reports to manage information.
- Analyze data and provide actionable insights and recommendations.
- Lead change-management plans and activities.
- Set communication plans, tailor messages, and choose distribution channels.
- Provide credit-risk expertise and coaching to colleagues and sales and service staff.
- Coordinate workflows and exception requests, escalating concerns as needed.
- Track financial and risk performance across the account portfolio.
- Analyze customer and account financials and risks.
- Record credit decisions and their rationale.
- Advise on transaction terms, conditions, collateral, and alternatives.
- Track economic and market developments affecting the portfolio.
- Stay informed on lending, loan structures, collateral, foreclosure, bankruptcy, and relevant regulations.
- Build relationships with internal and external partners, including legal and insolvency professionals.
- Prepare data for routine and ad hoc reports and dashboards.
- Track performance and address issues.
- Complete work accurately and efficiently, delivering timely service.
- Provide specialized consulting, analytical, and technical support.
- Use judgment to identify, diagnose, and resolve problems.
- Apply BMO’s Risk Management Framework, Risk Culture, and approved Risk Appetite while protecting bank assets and following policies and regulations.
Requirements
- Typically 5–7 years of relevant experience.
- A post-secondary degree in a related field, or an equivalent combination of education and experience.
- Credit qualifications and the related knowledge and skills required by established standards.
- Extensive knowledge of banking products and services.
- Extensive knowledge of industry trends and regulations.
- Extensive knowledge of credit portfolio management policies, procedures, and financing guidelines.
- Demonstrated leadership and strong coaching ability.
- Advanced knowledge and technical proficiency gained through education and business experience.
- Strong verbal and written communication skills.
- Strong collaboration and teamwork skills.
- Strong analytical and problem-solving skills.
- Strong ability to influence.
- Strong data-informed decision-making skills.
Benefits
- Health insurance.
- Tuition reimbursement.
- Accident and life insurance.
- Retirement savings plans.
- Performance-based incentives.
- Discretionary bonuses.
- Extensive training and coaching.
- Manager support.
- Opportunities to build a professional network.
- Reasonable accommodations for people with disabilities.