Remote IT Helpdesk Agent in South Africa
Remote Recruitment
Provide first-line IT support remotely from South Africa, handling tickets, account access and device issues. Join a UK-based team and work UK business hours.
Open
Emma – The Sleep Company develops sleep and wellness products through a combination of research, technology, and e-commerce. Founded in 2013 to help people improve their sleep, the company is known for scientifically developed mattresses and continues to explore new approaches, including AI-powered sleep solutions and audio designed to support rest. With an international employee community, growing retail presence, and work spanning healthcare, wellness, and consumer products, Emma offers career opportunities across a range of professional disciplines.
Business Development Manager – Hong Kong Market (Hybrid)
Lead commercial growth for Emma’s Hong Kong market across portfolio strategy, pricing, promotions, user experience, and channel execution. Use market insight and cross-functional collaboration to improve performance for the global direct-to-consumer sleep brand.
Description
- Lead business development initiatives for Hong Kong, covering portfolio management, pricing, promotions, and go-to-market delivery
- Turn business challenges and growth opportunities into practical solutions with measurable outcomes
- Contribute to hero product strategy, product assortment, promotional calendars, and product messaging
- Track competitors, market developments, and customer behavior to inform recommendations
- Evaluate sales and market performance to support commercial decisions
- Partner with Marketing, Marketplace, and other internal stakeholders
- Improve the direct-to-consumer user journey and UX to strengthen conversion and commercial results
- Coordinate multiple business priorities and maintain efficient project progress
Requirements
- Three to five years of experience in business development, commercial planning, e-commerce, category management, strategy, or a related field
- A proactive, hands-on approach with the independence to identify issues and develop practical solutions
- Resourceful, self-motivated, and able to take initiative
- Confidence working with data and numbers, including identifying patterns, extracting insights, and explaining their business implications
- Advanced Excel skills
- Strong problem-solving capabilities and a high level of ownership
- Well organized and detail focused, with the ability to manage competing priorities in a fast-paced setting
- Effective communication and stakeholder management skills
- Fluency in English and Mandarin
- Google Analytics experience is advantageous
- Knowledge of the Hong Kong market, retail, or e-commerce is advantageous
- Cantonese language skills are advantageous
Benefits
- Permanent full-time employment
- An equal-opportunity employer focused on maintaining an inclusive workplace
- A commitment to diversity and inclusion
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