Mars Customer Manager, Wegmans Account, Illinois Remote
Mars
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Trulieve is a cannabis organization founded in 2016 that develops and provides medicinal and recreational marijuana products. Its work spans corporate operations, production, and retail, creating career opportunities across the teams that support cannabis products and patient-focused services. The company highlights diversity, social responsibility, and innovation as part of its approach to the cannabis industry.
Assistant General Manager, Cannabis Retail – Winter Park
Lead retail cannabis store operations in Winter Park by supporting the General Manager, managing inventory and compliance, and developing a team of more than 40 employees.
Description
- Support the General Manager with store leadership and personnel supervision
- Manage and reconcile store inventory
- Drive performance goals and efficient day-to-day operations
- Maintain regulatory compliance and a high-quality patient experience
- Help develop and execute strategies that improve service standards and sales performance
- Uphold visual merchandising and brand presentation standards
- Review, communicate, and enforce company standard operating procedures
- Share procedure updates with employees alongside the General Manager and other leaders
- Coach, train, and develop employees on service expectations and accountability
- Monitor inventory levels and maintain accurate stock records
- Address patient concerns and resolve escalated issues during assigned shifts
- Build and maintain professional relationships with business partners
- Support the General Manager in managing the labor budget
- Protect confidential information and maintain compliance requirements
- Complete additional management duties as assigned
Requirements
- At least two years of related experience or training, or an equivalent combination of education and experience
- Previous management experience, preferably in retail or customer service
- Previous cash-handling experience
- Capacity to train, develop, and assess a team of more than 40 employees
- Strong interpersonal communication and professional conduct
- Ability to maintain strict confidentiality and exercise discretion
- Conversational proficiency in English
- Ability to use computers, scanners, printers, and other electronic equipment
- Ability to understand safety procedures and operate telecommunications equipment
- Ability to interpret data and reach appropriate conclusions
- Valid driver’s license and a passing motor vehicle record check for delivery locations only
- Ability to pass Level 1 and Level 2 background checks
- Must be at least 21 years old
- Ability to work independently with flexibility and personal integrity
- Ability to collaborate effectively with residents, employees, and support agencies
- Ability to serve patrons of varying ages and abilities, including people experiencing emotional distress or exhibiting hostility
- Ability to move throughout the facility and work in confined spaces
- Ability to push, pull, lift, carry, and position objects weighing up to 50 pounds
- Ability to climb and descend stools, ladders, and steps
- Adequate visual and auditory acuity with or without corrective aids
- Availability for 40–45 hours per week, including evenings, weekends, and holidays
Benefits
- Potential monthly bonus opportunities
- 401(k) plan
- Comprehensive benefits package
- Paid time off
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