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The Hanover Insurance Group
The Hanover Insurance Group
5,001 – 10,000 Employees
B2BB2CInsurance
The Hanover Insurance Group is a U.S.-based insurance provider serving individuals, businesses, agents, and brokers. Its personal insurance portfolio includes home, auto, motorcycle, umbrella, condominium, renters, and specialty coverage for items such as collector cars, watercraft, and valuables. For commercial customers, Hanover offers business owner’s policies, commercial auto, workers’ compensation, management liability, cyber, professional liability, property, surety, and industry-focused solutions for sectors including construction, healthcare, life sciences, and retail. The company also provides claims support, policy management tools, educational resources, risk services, and distribution support through its agent and broker network.
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Accounting Operations Supervisor - Worcester Hybrid

Supervise premium, loss, receivables, controls, and related accounting operations for a property and casualty insurer. Lead accounting staff and improve financial processes in a hybrid Worcester role.

USUnited StatesMAMassachusettsHybridFull-timeMiddleSeniorEnglish RequiredAccounting Manager

Description

  • Direct daily premium, loss, commission, cash, receivables, collections, and related accounting activities
  • Coordinate team priorities, assignments, progress tracking, and delivery timelines with management
  • Review and approve reconciliations, journal entries, financial analyses, control records, and other accounting work
  • Lead investigations into discrepancies, aged reconciling items, interface problems, and operational exceptions
  • Maintain compliance with accounting policies, control standards, and established procedures
  • Analyze overdue premiums, financial receivables, legal collections, and related performance trends
  • Escalate emerging issues and provide recommendations to management and business partners
  • Oversee the performance, review, and documentation of applicable Sarbanes-Oxley controls
  • Support accounting policies, control standards, department procedures, audits, regulatory examinations, and compliance work
  • Coach junior accounting professionals and maintain accountability for quality, accuracy, timeliness, and execution
  • Contribute to performance reviews, compensation recommendations, development plans, and talent decisions
  • Manage resources and priorities while building team capabilities through coaching, training, knowledge sharing, cross-training, and stretch assignments
  • Assess accounting processes and lead or support standardization, automation, workflow enhancements, and financial-system changes
  • Use financial data and operating metrics to identify trends, root causes, and opportunities for improvement
  • Create and track measures for timeliness, quality, productivity, outstanding items, and control effectiveness
  • Act as the subject matter expert and primary contact for assigned accounting processes
  • Work with Finance, Operations, Technology, Treasury, Claims, Billing, and other teams to resolve issues and deliver solutions
  • Report accounting results, trends, risks, control matters, and operational concerns to management and business partners
  • Join cross-functional projects and initiatives involving assigned accounting processes

Requirements

  • At least five years of progressive experience in accounting, finance, or a related professional field
  • Bachelor’s degree in Accounting, Finance, Business Administration, or a related discipline, or equivalent relevant experience
  • Strong knowledge of Property & Casualty insurance across Personal and Commercial Lines
  • Experience preparing or reviewing account reconciliations, journal entries, financial analyses, or accounting controls
  • Strong command of U.S. GAAP and internal-control practices
  • Ability to interpret financial information, diagnose issues, and develop practical solutions
  • Strong organization and prioritization skills, with the ability to manage competing responsibilities and deadlines
  • Effective written and verbal communication skills
  • Proficiency in Microsoft Excel and Microsoft 365 applications, including Power BI
  • Preferred: At least two years of supervisory, team leadership, project leadership, or comparable experience
  • Preferred: Experience with premium, loss, commission, cash, receivables, collections, or other operational accounting processes
  • Preferred: Experience with Sarbanes-Oxley controls and internal or external audits
  • Preferred: Experience with general ledger, reconciliation, financial reporting, workflow, or enterprise resource planning systems
  • Preferred: Experience with data analytics, business intelligence, visualization, or automation tools
  • Preferred: Familiarity with legacy or mainframe systems
  • Preferred: CPA, CMA, MBA, or another relevant professional designation

Benefits

  • Hybrid or flexible work arrangement
  • Full-time exempt position

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