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Nespresso Retail Supervisor, Cork
Lead sales performance, customer service and team development at Nespresso’s Cork boutique. Support the boutique’s day-to-day operations for its premium coffee business.
विवरण
- Meet boutique sales targets by delivering a premium customer experience and strong overall performance
- Observe shop-floor activity and give the team feedback with management support
- Coach the team in customer experience and day-to-day work
- Provide consistently high-quality customer service
- Run team training sessions
- Handle and resolve escalated complaints
- Oversee internal control processes
- Conduct audits as needed
आवश्यकताएँ
- Previous experience supervising a retail shop floor
- A track record of delivering excellent customer service
- Strong knowledge of the retail and competitive landscape relevant to Nespresso
- Enthusiasm for coaching, training and mentoring boutique Sales Assistants
- Ability to sustain and support a positive, collaborative team culture
लाभ
- Annual bonus of up to 10%
- Complimentary Nespresso machine and monthly coffee pod allowance
- 25 days of annual leave, plus bank holidays
- Focus on personal development and growth
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