ESA – Electronic Security Association ir Amerikas Savienoto Valstu nozares asociācija, kas pārstāv elektroniskās drošības un dzīvības drošības nozari. ESA, kas dibināta 1948. gadā, pārstāv uzņēmumus, kuri komerciālajiem, dzīvojamo ēku, rūpniecības un valsts iestāžu klientiem uzstāda, integrē un uzrauga ielaušanās atklāšanas, ugunsgrēka atklāšanas, videonovērošanas un elektroniskās piekļuves kontroles sistēmas. Tās darbība ietver tehnisko un vadības apmācību, nozares interešu aizstāvību, kā arī praktisku informāciju, rīkus un pakalpojumus, kas atbalsta biedru uzņēmumus. ESA arī iestājas par skolu drošības stiprināšanu federālajā un štatu līmenī. Asociācijas biedru uzņēmumi nodarbina vairāk nekā 500 000 profesionāļu un apkalpo vairāk nekā 34 miljonus dzīvojamo un komerciālo klientu.
Customer Success Manager, Amsterdam Hybrid
Coordinate customer operations, projects, and relationships for ADI, a global distributor of security, AV, and smart living technologies. Work from a strategic customer’s Amsterdam office.
Apraksts
- Serve as the main point of contact for a strategic key account.
- Build strong relationships and deliver excellent service.
- Coordinate work between the customer and ADI teams to align efforts, communicate effectively, and achieve successful project outcomes.
- Manage the account’s day-to-day operations.
- Identify risks, resolve issues, and manage escalations to maintain customer satisfaction.
- Support project delivery by coordinating stakeholders, schedules, and operational work.
- Find ways to improve processes, increase customer value, and support business growth.
- Work with internal and external partners to maintain strong operational performance and service quality.
Prasības
- Demonstrated experience in B2B account management.
- Experience in electronic security, electrical wholesale, audiovisual (AV), fire protection, CCTV, or technical wholesale.
- Strong communication, negotiation, and relationship-building skills.
- A proactive, organized approach and the ability to work independently.
- Confidence working in a customer-focused, commercially driven environment with targets.
- A valid driving licence.
- Native-level Dutch.
- Self-motivation and the ability to work with limited supervision.
- The ability to persuade customers while maintaining lasting, professional relationships.
- Commercial acumen and an understanding of revenue growth, margins, and profitability.
- The ability to prepare compelling commercial proposals and communicate ADI’s value effectively.
- Excellent prospecting, negotiation, and deal-closing skills.
- An eye for process analysis and continuous improvement.
- The ability to manage multiple projects and tasks at once.
Priekšrocības
- An attractive salary and commission package.
- The opportunity to work for an international organization.
- Strong career development opportunities.
- A lease car.
- 25 vacation days and 6 ADV days.
- A pension plan.
- Tax advantages.