Bertelsmann SE & Co. KGaA yra pasaulinė žiniasklaidos ir švietimo bendrovė, kurios šaknys glūdi knygų leidyboje, o platus verslo portfelis apima pramogas, leidybą, muziką, paslaugas, rinkodarą ir švietimą. Tarp jos veikiančių įmonių yra RTL Group, Penguin Random House, BMG, Arvato Group, Bertelsmann Marketing Services ir Bertelsmann Education Group, todėl karjeros galimybių galima rasti įvairiose komandose ir rinkose visame pasaulyje. Bendrovė darbo aplinkoje pabrėžia įtrauktį, asmeninę iniciatyvą, kūrybiškumą ir skirtingų požiūrių įvairovę.
Senior Business Process Support Associate
Support Penguin Random House’s publishing systems and users by resolving issues, improving processes, and helping with testing, training, and implementation.
Aprašymas
- Provide support for business applications and processes.
- Help administer support operations and handle recurring tasks.
- Respond promptly to daily user questions and issues while building positive stakeholder relationships.
- Work with users and IT to troubleshoot system problems, assess their priority, and escalate when needed.
- Monitor the department inbox and route issues promptly to the appropriate team member.
- Identify trends in user issues and recommend system and process improvements.
- Record issues and procedures, develop knowledge resources, and share best practices.
- Once well versed in the systems, train users on core applications.
- Handle recurring administrative and operational work that supports departmental systems and processes.
- Contribute to application testing, implementation work, and departmental projects.
Reikalavimai
- At least 2 years of customer service experience; publishing experience is a plus.
- Strong communication, time management, and customer service abilities.
- Able to prioritize a large volume of work.
- Detail-focused and able to keep the broader context in view.
- Analytical and data oriented.
- Quick to learn new systems.
- Intermediate Excel proficiency.
- Adaptable and willing and able to take on varied responsibilities.
- Submit a resume and cover letter for consideration.
Privalumai
- Annual profit award or bonus, depending on company results.
- Medical and prescription drug insurance.
- Dental insurance.
- Vision insurance.
- Health care and dependent care flexible spending accounts.
- Health savings account.
- Pre-tax and Roth 401(k) plans.
- Short-term and long-term disability insurance.
- Life and AD&D insurance.
- Commuter benefits.
- Student loan repayment program.
- Educational assistance.
- Generous paid time off.