Enterprise Customer Success Manager, Brazil (Remote)
Joom
Lead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.
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Jane.app develops web-based practice management software for healthcare practitioners and clinics. Its platform brings together online booking, scheduling, billing, payment processing, telehealth, customizable charting, reporting, and secure data storage in one system. Designed for healthcare teams, including multi-location practices, Jane.app supports clinic administration while providing compliance-oriented tools for HIPAA, PIPEDA, and GDPR requirements. The company’s software helps clinics organize everyday operations and manage patient interactions through a single, intuitive interface.
Senior Payments Developer (Remote, Canada)
Senior backend-focused developer responsible for customer-facing payment capabilities in Jane.app’s clinic-management SaaS. The role combines enterprise architecture, AI-assisted development, and collaboration across product and engineering to improve payment collection for clinics.
Description
- Develop customer-facing payment capabilities such as IC+ pricing, surcharging, and payment automation
- Use enterprise architecture patterns to build and scale dependable payment systems
- Share relevant context, risks, and progress through team communication channels
- Work closely with product partners to move initiatives from concepts to measurable releases
- Incorporate AI tools into everyday software development practices
- Contribute to improving the team’s software development methods
- Support payment functionality used by clinics on Jane
Requirements
- At least eight years of professional software development experience
- Deep expertise in backend development
- Strong understanding of enterprise architecture patterns
- Experience building and maintaining production-grade software, preferably in SaaS environments
- Ability to work across the stack or a genuine interest in developing full-stack skills
- Proactive, action-oriented approach with open, energetic, and collaborative communication
- Enthusiasm for AI and practical experience applying it professionally
- Ruby on Rails experience is helpful but not required
- Payments or financial systems experience is advantageous
- Background in mortgage technology, property technology, or loyalty and benefit card systems is advantageous
- Currently reside in Canada
- Have the legal right to work in Canada without employer sponsorship
- Able to work without relocation, visa sponsorship, or third-party employer-of-record support
Benefits
- Ongoing career development discussions with your manager
- Opportunities for compensation growth through experience and meaningful contributions
- Comprehensive benefits package; specific details are not provided
- Remote-first work arrangement
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