Onsite Customer Service Representative – Philippines
TDCXSupport TDCX customers across communication channels, resolve issues, and guide cases through to closure. Help improve customer experience through effective follow-up and feedback.
Open
CI&T is a global technology transformation company founded in 1995, helping organizations modernize how they build, operate, and engage through digital products and services. Its work includes application modernization, cloud solutions, AI and data analytics, customer experience, product design, strategy consulting, and immersive experiences. With expertise serving industries such as consulting, healthcare, and marketing, CI&T brings together technology and business capabilities to support organizations pursuing growth and more efficient operations.
Senior Java and Kotlin Developer
Build scalable cloud APIs and distributed systems at CI&T, while integrating AI tools into development workflows. Contribute to enterprise technology transformation.
Description
- Design, develop, test, monitor, and operate critical cloud services throughout their full lifecycle.
- Create scalable, resilient APIs and distributed systems.
- Integrate AI tools into workflows to improve productivity and delivery quality.
Requirements
- Bring strong Java and Kotlin experience, including ecosystems and frameworks such as Spring Boot.
- Have expertise in microservices architecture, concurrency, and data consistency.
- Have hands-on experience with asynchronous messaging such as SQS, SNS, RabbitMQ, Kafka, or comparable technologies.
- Bring advanced experience modeling and optimizing relational SQL and NoSQL databases.
- Prioritize automated testing.
- Apply security practices from the code design stage.
- Communicate technical topics effectively.
- React or other front-end framework experience is a plus.
- Experience with observability tools such as Datadog, New Relic, or Grafana is a plus.
Benefits
- Health and dental insurance.
- Food and meal allowances.
- Childcare assistance.
- Extended parental leave.
- Gym and wellness partnerships through Wellhub (Gympass) and TotalPass.
- Profit-sharing and results program (PLR).
- Life insurance.
- Ongoing learning through CI&T University.
- Discount club.
- Free online resources for physical health, mental health, and well-being.
- Pregnancy and responsible parenting course.
- Partnerships with online learning platforms.
- Language-learning platform.
- Additional benefits.
- Support and accommodations for people with disabilities throughout recruitment.
- Help obtaining disability documentation.
- Dedicated Health and Wellness team.
- Inclusion specialists and affinity groups.
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