Customer Relations Advisor at Castorama
Castorama
Customer Relations Advisor at Castorama, a French home improvement retailer. Coordinates services, supports customers, and helps ensure products are available in store.
Open
Axion develops an AI-powered product-quality platform for complex hardware manufacturers. Its enterprise SaaS brings together customer, service, field, and telematics data with operational workflows and expert knowledge, helping B2B teams identify root causes, investigate issues, and monitor corrective actions. The platform is designed to help manufacturers address product and field problems earlier, improve resolution processes, and reduce warranty-related costs. Axion serves organizations across manufacturing, automotive, and defense.
Senior Forward Deployed Engineer
Build and deploy AI-powered quality workflows for manufacturers. Work with customers to deliver dependable integrations, applications, and production software.
United States
California
New York$220,000 – $270,000 / year
HybridFull-timeSeniorEnglish RequiredEngineerDescription
- Identify valuable use cases with customer business and technical teams
- Shape broad requests into defined scope, acceptance criteria, and workable delivery plans
- Assess whether existing tools meet a need, new software is required, or a request should be refined or declined
- Build data integrations, business logic, APIs, applications, and AI-enabled workflows
- Ship software in iterations with tests, clear interfaces, access controls, and an agreed deployment plan
- Check solution outputs against source data and business rules
- Assess model performance when a solution uses AI
- Confirm accuracy, usability, and business value with users
- Monitor releases, fix issues, document systems, and define ongoing support
- Coordinate with account teams to support customer adoption and uncover further use cases
- Work with Product and Engineering to find patterns that can be reused
- Help develop engineering practices, delivery standards, and team working relationships
- Write and review code, handle complex data, design integrations and applications, and take responsibility for software after release
- Travel 25–50%
Requirements
- Strong software engineering skills and a record of personally delivering and maintaining production software
- Can work independently across backend and application logic, data models, APIs, testing, and debugging
- Able to assess reliability, permissions, failure scenarios, and tradeoffs between an early release and long-term maintainability
- Experience using Python and SQL
- Full-stack development experience with TypeScript and React or similar tools
- Experience integrating enterprise data and APIs
- Experience applying AI or building agent workflows, including rigorous evaluation
- For the software engineering path, experience in manufacturing, quality, reliability, supply chain, or service operations is especially important
- Able to understand how people work and turn unclear problems into useful solutions
- Communicates clearly with technical and nontechnical colleagues
- Can work independently within a small team
- Able to work from the New York City or San Francisco office three days per week
- Authorized to work in the United States; disclose any need for visa sponsorship
Benefits
- Equity
- Generous paid time off
- Benefits package
- Opportunity to apply advanced AI technology to real manufacturing challenges
- Collaborative, purpose-driven team with supportive leadership
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