IT Service Desk Agent
DATAGROUP
Join DATAGROUP’s service desk team in Hamburg to resolve software and hardware incidents for enterprise customers. The role includes ticket handling, troubleshooting, and first-line support by remote access.
Open
Clario develops technology and services that support clinical trials from study initiation through implementation. Its clinical trial management platform brings together solutions for electronic clinical outcome assessments, cardiac safety, medical imaging, precision motion, and respiratory monitoring across therapeutic areas such as oncology, cardiology, and neurology. Clario also applies artificial intelligence to endpoint analysis, helping research teams collect consistent trial data while supporting patient privacy and safety. The company works with decentralized and hybrid study models and serves clinical research programs across a global network of countries. Careers at Clario offer opportunities to contribute to healthcare technology, clinical data operations, and the development of tools used in drug research.
Senior DevOps Engineer - Canada Remote
Lead AWS-focused cloud infrastructure, CI/CD, Infrastructure as Code, and DevSecOps initiatives for Clario’s clinical research technology. Help deliver secure, scalable, and reliable platforms across distributed engineering teams.
Description
- Lead the design, delivery, and ongoing improvement of enterprise DevOps and cloud infrastructure solutions
- Build, maintain, and improve CI/CD pipelines
- Create and manage Infrastructure as Code solutions
- Work with software engineering, quality engineering, and product teams to deliver secure, highly available platforms
- Automate infrastructure provisioning, configuration management, deployments, monitoring, and operational workflows
- Support software builds, releases, and deployments across development, integration, validation, and production environments
- Implement and maintain monitoring, observability, logging, and alerting capabilities
- Promote DevSecOps practices and embed security throughout the software development lifecycle
- Design and support disaster recovery, backup, and business continuity plans
- Apply Security-by-Design and Privacy-by-Design principles to architecture decisions
- Work with test automation teams to develop performance, scalability, and reliability testing capabilities
- Diagnose complex infrastructure and application problems throughout the software delivery lifecycle
- Assess emerging technologies and recommend relevant improvements
- Mentor engineers and share effective DevOps practices
- Collaborate with internal and external stakeholders on operational and technical initiatives
Requirements
- Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience
- At least 8 years of experience in DevOps and Platform Engineering
- Experience with Site Reliability Engineering principles and practices is preferred
- Experience leading technical initiatives and shaping engineering strategy in complex enterprise environments
- Proven ability to build and operate large-scale CI/CD platforms and release automation frameworks
- Strong experience with cloud platforms, primarily AWS and secondarily Azure
- Advanced knowledge of containerization and orchestration technologies, including Docker and Kubernetes
- Experience implementing Infrastructure as Code with Terraform, AWS CloudFormation, or comparable tools
- Strong command of modern DevOps, DevSecOps, and SRE principles and practices
- Experience with configuration management and automation tools
- Strong scripting and automation skills in Python, Shell, Java, or comparable languages
- Experience administering and securing Linux and enterprise infrastructure environments
- Knowledge of system hardening, patch management, vulnerability remediation, and cybersecurity practices
- Equivalent practical experience may replace the stated degree requirement at the Department Head’s discretion
Benefits
- Competitive compensation
- Medical, dental, and vision coverage
- Remote and hybrid work options
- The opportunity to contribute to global technology solutions supporting clinical research and healthcare innovation
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