American Express is a global financial services company operating across banking, finance, and B2B payments. Its business includes consumer, business, and corporate credit cards; payment and merchant services; savings accounts, certificates of deposit, and personal loans; as well as rewards, travel programs, corporate payment solutions, financial education, security services, and cardmember and merchant support.
Merchant Onboarding Analyst
Process merchant applications for American Express, verifying information and supporting merchants in Australia and New Zealand. Help meet compliance, risk, quality, and turnaround standards.
Description
- Complete merchant applications promptly.
- Meet quality standards aligned with Compliance and Risk requirements.
- Verify application data thoroughly.
- Follow up to obtain missing information and keep applications moving efficiently.
- Support positive experiences for business and consumer customers.
Requirements
- Recent graduates are welcome to apply.
- Proficiency with Microsoft Office applications, including Excel, PowerPoint, and Word.
- Strong analytical skills to collect, organize, analyze, and accurately share large volumes of information.
- Careful attention to detail when reviewing documents.
- Ability to identify missing information and help complete applications.
- Strong verbal and written English communication and interpersonal skills.
- High motivation and a growth mindset.
- Ability to build relationships and work effectively with internal teams and stakeholders.
- Successful completion of a background verification check, subject to applicable laws and regulations.
Benefits
- Competitive base salary.
- Bonus incentives.
- Support for financial well-being and retirement.
- Medical, dental, vision, life insurance, and disability coverage, depending on location.
- Hybrid or onsite work arrangements, depending on the role and business needs.
- Paid parental leave, depending on location.
- Access to onsite wellness centers staffed by nurses and doctors, depending on location.
- Free, confidential counseling through the Healthy Minds program.
- Career development and training opportunities.