Associate Client Services Manager, Onsite in China
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PINKTUM develops digital e-learning solutions for personal and professional development. Its learning offerings cover soft skills, leadership, and compliance, combining modern learning methods with artificial intelligence to create individualized learning journeys. The company’s content is designed for flexible access, allowing employees to build skills within their everyday work environments.
IT Architect (m/f/d) – PINKTUM, Hamburg Hybrid
Shape the architecture of PINKTUM’s AI-powered learning platforms and digital education products. Own cloud infrastructure, integrations, migrations, and reliable SaaS operations.
Description
- Own the IT and systems architecture for digital learning platforms, including AI-based solutions
- Guide the strategic evolution of the platform architecture
- Integrate AI and LLM components into products and design the supporting infrastructure
- Manage identity and access solutions, including Keycloak and SSO
- Oversee integrations with internal platforms and customers’ LMS and HR systems
- Support technical requirements for enterprise customer projects
- Lead migration and modernization initiatives
- Move services to company-owned infrastructure and maintain dependable operations
- Track infrastructure, operating, and AI usage costs to support pricing and cost control
- Work closely with the CTO, IT leadership, Product Management, and Engineering teams
- Turn business and technical requirements into resilient solutions while advising other teams
- Establish architecture standards, engineering best practices, and technical documentation
- Embed data protection, security, and compliance requirements, including GDPR and ISO 27001
Requirements
- A degree in computer science or an equivalent qualification
- Several years of experience as an IT or systems architect, or as a senior engineer with architectural ownership
- Strong expertise in cloud infrastructure
- Working knowledge of Docker, Kubernetes, and Helm-based containerization
- Experience with Terraform for Infrastructure as Code
- Experience implementing GitOps with Argo CD
- Knowledge of API design principles
- Hands-on identity and access management experience with Keycloak and Microsoft Entra
- Practical experience migrating services and running production SaaS environments
- Ability to design and operate GitLab CI/CD pipelines
- Experience planning and managing backup and recovery systems
- A structured, proactive, and solution-focused working style
- Ability to share knowledge and explain technical concepts clearly to non-technical audiences
- Strong command of English
- Experience building LLM-based applications is advantageous
- Knowledge of cloud cost management and FinOps is advantageous
- German language skills are advantageous
- Living near the Hamburg office is advantageous
Benefits
- Hybrid work combining partial remote work with regular time at the Hamburg office
- A modern home-office setup
- Well-equipped, high-quality office facilities
- Individual opportunities for professional growth
- Exclusive access to PINKTUM learning content
- Access to the PAWLIK Group’s internal academy
- Corporate employee benefits
- Subsidies such as Urban Sports Club or the Deutschlandticket
- Flat hierarchies and substantial creative autonomy
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