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DaVita Kidney Care
DaVita Kidney Care
HealthcareHealthcare Insurance
DaVita Kidney Care is a healthcare company focused on dialysis and related treatment for people living with kidney disease. Its kidney care approach brings together clinical services and support from healthcare professionals such as nurses, dietitians, social workers, and patient care technicians. The company’s work is centered on helping patients manage their care while building an inclusive workplace for a large, multidisciplinary healthcare team. DaVita also highlights opportunities for career development and a supportive employee culture.
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Insurance Counselor I - Denver Hybrid

Insurance Counselor I helping DaVita dialysis patients understand health insurance options, coverage, and financial assistance. The role provides education, advocacy, and customer support across Denver-area facilities.

USUnited StatesCOColorado
$19 – $25 / hour
HybridFull-timeMiddleSeniorEnglish RequiredCounselor

Description

  • Educate DaVita patients about health insurance options and their potential implications
  • Help patients evaluate insurance choices and make informed employment and coverage decisions
  • Deliver patient insurance education within established compliance guidelines
  • Identify and communicate ways to improve patients’ insurance status and limit financial risk
  • Support patients in locating or obtaining insurance coverage and financial assistance programs
  • Provide customer service across multiple DaVita dialysis facilities
  • Complete insurance assessments and evaluations while documenting patient education sessions
  • Coordinate with patients, facility teammates, billing offices, and corporate offices to resolve insurance matters
  • Develop and maintain relationships with field partners
  • Collaborate with the supervisor or manager to achieve objectives, meet deadlines, and complete reporting requirements
  • Prepare monthly reports and analyze patient education and advocacy metrics
  • Take part in monthly operations reviews
  • Recommend opportunities to improve processes
  • Attend team meetings, phone conferences, and training sessions
  • Support onboarding and training for new teammates as needed

Requirements

  • Full COVID-19 vaccination or an approved medical or religious exemption is required
  • A high school diploma or equivalent is required
  • Must live in Denver, Colorado, or the surrounding area
  • Basic computer proficiency
  • High-speed internet with a minimum of 40 GB
  • A private workspace
  • Reliable transportation to DaVita facilities
  • At least two years of experience with Medicare, Medicaid, and commercial insurance plans and benefits, including PPO, HMO, POS, EPO, and indemnity plans, is strongly preferred
  • At least two years of experience in a healthcare organization working with clinical staff and patients is preferred
  • Intermediate computer proficiency
  • Proficiency with Microsoft Word, Excel, PowerPoint, and Outlook is required
  • Bilingual Spanish-language skills are strongly preferred

Benefits

  • Medical, dental, and vision insurance coverage
  • 401(k) matching
  • Paid time off
  • PTO cash-out option
  • Family support resources
  • Employee Assistance Program counseling sessions
  • Access to Headspace®
  • Backup care for children and older adults
  • Maternity and paternity leave
  • Professional development programs
  • On-demand virtual leadership and development courses through StarLearning

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