Xylem
Xylem
Xylem develops water technology for treating, moving, measuring, and monitoring water. Its portfolio includes pumps, water treatment systems, digital tools, and metrology equipment used across agriculture, aquaculture, commercial and residential buildings, energy, pharmaceuticals, and municipal water and wastewater services. With operations in about 150 countries, Xylem’s work focuses on practical water-management challenges such as reducing water loss, improving treatment efficiency, and converting wastewater into usable energy. The company’s broad international footprint and focus on environmental innovation support a wide range of teams working on water infrastructure and sustainability.

Industrial Controls Field Service Technician - Remote

Remote field service role supporting Xylem municipal water-treatment systems across U.S. and Canadian customer sites. Responsibilities include PLC, electrical, instrumentation, pump-system installation, commissioning, troubleshooting, and maintenance.

Description

  • Support customers across the United States and Canada with installation, startup, commissioning, troubleshooting, maintenance, and servicing of municipal water-treatment systems.
  • Travel to customer locations to install, commission, repair, troubleshoot, and maintain water-treatment equipment and systems.
  • Work across mechanical, electrical, instrumentation, and industrial control systems.
  • Coordinate with customers, project teams, and internal support groups to achieve safe, successful project results.
  • Travel on Mondays and Fridays, with field assignments Tuesday through Thursday at customer sites in the United States and Canada.
  • Deliver customer training and explain technical information clearly.
  • Perform service work in offices, manufacturing facilities, construction environments, and municipal water or wastewater treatment plants.

Requirements

  • Experience servicing and troubleshooting electrical, mechanical, and industrial control systems in industrial, manufacturing, or municipal settings.
  • Hands-on experience with PLCs, HMIs, SCADA, VFDs, control panels, and industrial automation.
  • Knowledge of low- and medium-voltage distribution equipment, VFDs, conduit, grounding, and three-phase electrical systems.
  • Experience wiring and diagnosing control panels, troubleshooting electrical issues, and performing root-cause analysis.
  • Familiarity with PLC, HMI, SCADA, network, and broader control-system troubleshooting.
  • Ability to interpret P&IDs, electrical drawings, wiring diagrams, and system layouts.
  • Experience working with flow meters, pressure transmitters, level transmitters, temperature sensors, and related instrumentation.
  • Strong troubleshooting and root-cause analysis capabilities.
  • Ability to start up equipment, complete commissioning and functional tests, and perform preventative maintenance.
  • Experience with pumps, pumping systems, instrumentation, or water and wastewater equipment is highly valued.
  • Ability to lead customer training and communicate technical information clearly.
  • Strong written and verbal communication skills.
  • Ability to work independently while managing priorities across multiple customer locations.
  • Commitment to workplace safety and compliance with Environmental, Safety & Health policies.
  • Experience with ServiceMax is a plus.
  • Valid driver's license.
  • Ability to obtain and maintain a valid passport for travel within the United States and Canada.
  • Ability to lift up to 50 pounds and work near operating industrial equipment as needed.

Benefits

  • Four weeks of paid time off.
  • Health, dental, and vision insurance.
  • Retirement and investment savings programs.
  • Career advancement and professional development opportunities.
  • Wellness, recognition, and employee discount programs.
  • Paid volunteer opportunities through Xylem Watermark.
  • Employee Resource Groups.
  • Reasonable accommodations for employees with disabilities.

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