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J.S. Held LLC
J.S. Held LLC
1,001 – 5,000 Employees
InsuranceLegalLogistics
J.S. Held LLC is a global consulting firm supporting clients through complex, high-stakes challenges involving risk, disputes, investigations, and major losses. Its multidisciplinary work spans technical, scientific, financial, and strategic consulting, with applications across insurance, legal, logistics, construction, and environmental services. The company provides expertise in areas such as financial investigations, valuations, forensic analysis, risk assessment, asset management, and strategic planning. Its teams combine specialized knowledge with technology to help organizations assess evidence, understand exposure, and make informed decisions in contentious or catastrophic situations.
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Flight Operations Manager, Drone Program

Lead J.S. Held’s enterprise drone program, overseeing fleet operations, FAA compliance, billing, technology platforms, vendors, and cross-functional coordination. This remote role manages program controls, performance reporting, pilot administration, and operational improvements.

USUnited StatesNYNew York
$120,000 – $140,000 / year
RemoteFull-timeMiddleSeniorEnglish RequiredOperations

Description

  • Oversee J.S. Held’s enterprise drone program
  • Track drone assets, pilots, certifications, utilization, and flight activity across the organization
  • Create and maintain SOPs, training materials, policies, procedures, records, and operational controls
  • Measure program performance and report on utilization, compliance, billing, risks, and implementation progress
  • Improve fleet-management practices and identify opportunities for additional revenue
  • Manage drone inventory, registrations, assignments, maintenance, insurance, and retirement activities
  • Monitor FAA obligations, pilot credentials, renewals, authorizations, and required records
  • Support risk assessments, incident documentation, corrective actions, and compliance evaluations
  • Standardize drone billing and supporting documentation with Finance and practice operations
  • Link flight activity to projects or engagements while maintaining invoicing, audit, and client-inquiry records
  • Monitor billing adoption and exceptions, reporting on activity, billings, recoveries, costs, and program economics
  • Lead requirements gathering, RFP support, vendor evaluation, and deployment of a drone fleet-management platform
  • Manage platform data standards, access controls, workflows, data quality, vendor performance, and enhancements
  • Oversee relationships with drone technology, equipment, training, and compliance vendors
  • Work with practice leaders, pilots, and corporate teams to drive adoption and resolve operational issues
  • Coordinate pilot onboarding, training, certification tracking, and program communications
  • Act as the central coordination point, directing technical, legal, regulatory, safety, and accounting matters to the appropriate subject matter experts
  • Coordinate the enterprise program without directly managing pilots

Requirements

  • Bachelor’s degree or an equivalent combination of education and relevant experience
  • At least five years of experience in program management, operations, fleet or asset management, compliance administration, field operations, or a related area
  • Working knowledge of commercial drone operations and applicable FAA requirements
  • Experience standardizing processes across multiple teams, locations, or business units
  • Experience selecting, implementing, or administering operational, fleet, asset, compliance, or workflow technology platforms
  • Strong analytical, reporting, organizational, and stakeholder-management capabilities
  • FAA Part 107 Remote Pilot Certificate
  • Strong written and verbal communication skills
  • Sound judgment and the ability to manage multiple workstreams without direct-report authority
  • Preferred: experience supporting a multi-location drone, aviation, field-services, equipment-management, or other regulated operations program
  • Preferred: experience with drone fleet-management, flight-log, or asset-management platforms
  • Preferred: experience with billing, cost recovery, project accounting, or client documentation in a professional-services setting
  • Preferred: familiarity with commercial insurance schedules, FAA waivers or authorizations, and specialized drone operating environments
  • Preferred: project management, safety management, process improvement, or change-management certification or training
  • Ability to work at a computer and review operational, regulatory, and financial information for extended periods
  • Ability to communicate effectively with geographically distributed stakeholders while managing competing priorities and deadlines
  • Willingness to travel occasionally and access field or equipment-storage locations as needed
  • Ability to safely handle or move typical small-drone equipment and cases, with reasonable accommodation where applicable
  • Availability for occasional work outside standard business hours

Benefits

  • Remote work arrangement
  • Flexible work environment
  • Flexible Time Off policy
  • Medical, dental, and vision insurance
  • 401(k) match
  • Commuter benefit
  • Reasonable accommodation for individuals with disabilities

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