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OpenLoop
OpenLoop
201 – 500 Employees
ConsultingLegalLogistics
OpenLoop is a telehealth technology and managed services company that helps organizations build and operate virtual care programs under their own brands. Its platform supports core workflows such as scheduling, booking, payments, and EHR and API integrations, while its operational services extend across clinician staffing, credentialing, payer coverage, revenue cycle management, regulatory support, and patient assistance. OpenLoop works with health plans, hospitals and health systems, retailers, employers, and digital health companies, combining AI-enabled operations with a nationwide clinician network and coverage that includes Medicare and Medicaid. Its hiring context spans the teams needed to develop, deliver, and support scalable virtual healthcare services.
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Director of Cloud Engineering

Lead AWS cloud strategy, infrastructure, security, reliability, and cost optimization. Build the engineering organization that supports OpenLoop’s nationwide telehealth platform.

USUnited StatesRemoteFull-timeLeadEnglish RequiredCloud Engineer
AWSAzureCloudDockerGoogle Cloud PlatformKubernetesTerraform

Description

  • Set the multi-year roadmap for OpenLoop’s AWS cloud platform, covering account structure, networking, compute, data, and disaster recovery.
  • Make final decisions on platform standards and technology trade-offs.
  • Hire, develop, and lead cloud and infrastructure engineers and managers.
  • Set team expectations, develop technical leaders, and foster ownership and operational rigor.
  • Advance infrastructure as code, CI/CD, and self-service tooling with Terraform or an equivalent tool.
  • Work with Security and Compliance to build HIPAA, SOC 2, and HITRUST controls into the platform.
  • Establish practices for identity and access, encryption, logging, audit readiness, and vulnerability management.
  • Set SLOs, monitoring, and incident response standards with SRE.
  • Oversee capacity planning, resilience, and backup and recovery for systems that support patient care.
  • Manage cloud spend visibility and optimization, including forecasting, tagging, and accountability.
  • Explain infrastructure constraints and options clearly to Product, Engineering, Security, and Finance leaders.
  • Support platform needs across OpenLoop and its subsidiaries.

Requirements

  • Bring 10 or more years of experience in infrastructure, cloud, or platform engineering.
  • Have at least four years leading engineering teams; experience leading managers of managers is preferred.
  • Have deep, hands-on experience architecting and operating production workloads on AWS.
  • Experience with GCP or Azure is a plus.
  • Demonstrate strong command of infrastructure as code, especially Terraform.
  • Have experience with containers and orchestration, including Docker, Kubernetes or EKS, and ECS.
  • Have experience with CI/CD.
  • Show a record of improving reliability, security posture, and cloud cost efficiency at scale.
  • Have experience in regulated environments such as HIPAA, SOC 2, HITRUST, PCI, or similar.
  • Communicate clearly and influence both executives and engineers.
  • Healthcare or health tech experience, including systems handling PHI, is preferred.
  • Experience leading cloud migrations, account or landing-zone redesigns, or platform consolidation after acquisitions is preferred.
  • Familiarity with AI/ML infrastructure, including GPU workloads, model hosting, and data pipelines, is preferred.
  • AWS Professional-level certifications or equivalent are preferred.

Benefits

  • Medical, dental, and vision plans.
  • Flexible Spending Accounts and Health Savings Accounts.
  • Flexible paid time off.
  • 401(k) plan with company match.
  • Life insurance.
  • Pet insurance.
  • Remote work flexibility.
  • High ownership of the cloud platform.
  • Opportunity to build the cloud engineering organization and its culture.

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