AIG
AIG
AIG is a global insurance and financial services company serving individuals, families, businesses, and brokers across more than 80 countries and jurisdictions. Its offerings span property and casualty insurance, life insurance, retirement solutions, and related risk management services. AIG combines multinational expertise with claims support to help clients protect assets, address complex exposures, and prepare for evolving risks.

Complex Claims Examiner, Federal Workers Compensation – Atlanta Onsite

Manage complex Federal Workers Compensation and Defense Base Act claims for AIG in an onsite Atlanta role. Evaluate settlements, investigate potential fraud, and provide technical guidance to claims representatives.

Description

  • Investigate and manage Defense Base Act claims within the Federal Workers Compensation jurisdiction
  • Follow proactive claims practices that meet AIG quality standards
  • Apply investigation, claims handling, litigation, and negotiation expertise to reach timely, cost-effective settlements and protect recovery rights
  • Deliver responsive and effective customer service
  • Maintain regular communication with internal stakeholders, brokers, medical experts, clients’ attorneys, injured workers, and legal representatives
  • Develop strong internal and external customer relationships while serving as a referral resource
  • Assess and review potentially suspicious or fraudulent claims according to company guidelines
  • Make independent decisions within reserve and settlement authority of up to $500,000
  • Mentor Claim Representatives and provide technical claims guidance
  • Partner with underwriting colleagues to support product improvements

Requirements

  • Understanding of the legal, regulatory, litigation, and procedural requirements governing Federal Workers Compensation claims
  • Specialized knowledge of Defense Base Act claims is preferred
  • Demonstrated experience evaluating and negotiating settlements
  • Ability to interpret policy language accurately and consistently
  • Strong lateral thinking and problem-solving skills
  • Ability to develop ideas that improve working practices
  • Effective communication, time management, administration, and report-writing skills
  • Veterans are encouraged to apply

Benefits

  • Eligibility for a bonus under the applicable incentive plan
  • Access to AIG’s Total Rewards Program benefits
  • Benefits supporting health, wellbeing, and financial security
  • Professional development opportunities
  • Ongoing learning and development
  • Employee Resource Groups (ERGs)
  • Learning and cultural awareness activities
  • Reasonable accommodations for applicants and employees with disabilities

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