EML Group manages workers compensation and personal injury claims, helping people recover from workplace injuries and illnesses and navigate the return-to-work process. The company provides specialist claims support to government and non-government organisations, with expertise spanning personal injury, life insurance, and sickness and accident insurance. Its multidisciplinary team works across healthcare, consulting, and healthcare insurance to deliver claims management services for a range of sectors.
Administration Assistant – Sydney Hybrid
Provide administrative support to personal injury claims teams at EML, a specialist claims manager in Australia. Coordinate appointments, records, reports and related documentation across Sydney CBD or Parramatta.
Description
- Coordinate and advance activities for personal injury claims teams
- Arrange appointments, travel and accommodation for injured workers when required
- Work with providers to collect clinical notes, reports and other necessary information
- Coordinate medical investigations, police reports and interpreter services
- Keep claim records accurate and up to date
- Prepare claim-related documentation and correspondence
Requirements
- Experience in retail, hospitality or customer service
- A clear interest in developing a career in administration
- Strong computer skills and the ability to learn new systems and use different programs confidently
- High attention to detail
- Strong organisational skills, with the ability to manage competing priorities and complete work accurately
- Effective written and verbal communication
- A friendly, professional approach to supporting others
- A positive, proactive mindset and willingness to learn
- Ability to work effectively both independently and within a supportive team
Benefits
- Reward and Recognition program
- Work-from-home flexibility after probation, subject to performance
- Choice of monthly rostered days off or a nine-day fortnight after probation
- Fitness Passport offering significantly reduced access to local gyms, pools and fitness facilities
- Access to discounts at more than 350 retailers through RewardsHub
- Discounts with corporate banking, superannuation and private health insurance partners
- Corporate wellbeing program with gym and health insurance discounts
- Comprehensive learning and development opportunities
- Employee Assistance Program offering professional medical advice and safety features for employees and their families
- Company-wide celebration events
- Annual incentive scheme
- Regular salary reviews