SONDA Technical Support Specialist (Level 1B)
SONDA
Provide technical support for clinical and corporate software at SONDA. Resolve incidents, configure hardware, and manage equipment assets and warranties.
Open
DriveWealth is a fintech company that provides an API-based Brokerage-as-a-Service platform for businesses building investing into their products. Its technology enables banks, broker-dealers, asset managers, digital wallets, and consumer brands to offer access to US equities, ETFs, mutual funds, and options. The platform supports features such as fractional-share and dollar-based trading, helping B2B partners create more accessible investment experiences for customers worldwide.
Trade Reporting Analyst — Seoul, Hybrid
Monitor overnight FINRA trade reporting for DriveWealth’s global investing platform in Seoul. Resolve reporting exceptions and hand off critical issues to U.S. brokerage teams.
South Korea$30,000 – $40,000 / year
HybridFull-timeJuniorMiddleEnglish RequiredBusiness Intelligence AnalystDescription
- Oversee overnight TRF and ORF submissions, checking system health, rejections, and out-of-tolerance conditions.
- Run the 9:00 p.m. New York time TRF opening-rejection repair process, correcting and resubmitting failed reports within FINRA deadlines.
- Manage the EBS submission queue and escalate unresolved items to the U.S. team.
- Verify CAT submission completion, investigate failures, and escalate issues as needed.
- Produce detailed shift-end reports covering exceptions, outstanding items, and notable activity for the incoming U.S. team.
- Escalate unresolved or high-severity issues promptly and assess when immediate U.S. support is necessary.
- Keep clear, auditable records of monitoring, repairs, and escalations in accordance with written supervisory procedures.
- Develop working knowledge of FINRA and SEC trade-reporting rules to identify trends and suggest process improvements.
- Collaborate with Engineering and Brokerage Operations to strengthen automation and the reliability of overnight monitoring workflows.
Requirements
- At least two years of experience in financial services operations, trade support, or regulatory reporting.
- Experience with FINRA trade reporting through TRF, CAT, or EBS—or comparable MiFID II or EMIR transaction reporting—is a plus.
- Availability for a shift aligned with the U.S. overnight trading session.
- Demonstrated ownership and disciplined execution in high-stakes, deadline-sensitive environments.
- Strong prioritization skills, including sound judgment about when to escalate or resolve issues independently.
- Strong written communication skills.
- Exceptional integrity, judgment, attention to detail, and respect for risk controls and regulatory obligations.
- Bachelor’s degree or local equivalent in Finance, Business, or a related field, or equivalent professional experience.
- Legal authorization to work in South Korea when applying.
- Original work-authorization documents must be provided by the first day of employment.
Benefits
- Competitive compensation.
- Equity.
- 401(k) match.
- Medical insurance.
- Dental insurance.
- Vision insurance.
- Disability insurance.
- Paid parental leave.
- Wellness reimbursement.
- Company-provided phone.
- Personal development allowance.
- Generous paid time off.
- Observed holidays.
- Bonus.
- Heavily subsidized benefits and perks.
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