Thumbtack
Thumbtack
1,001 – 5,000 Employees
MarketplaceSaaS
Thumbtack is a U.S. marketplace and SaaS company that helps homeowners find and hire local professionals for repairs, maintenance, remodeling, and other home projects. Customers can describe what they need, compare providers across trades, review ratings and cost estimates, and communicate through the platform. Thumbtack also offers professionals software, resources, community support, and tools for managing leads and reviews. Its consumer and pro experiences are supported by practical project guidance, cost information, and home maintenance planning.

Senior Site Reliability Engineer - Thumbtack (Canada Remote)

Senior Site Reliability Engineer role at Thumbtack focused on scalable AWS and Linux infrastructure for a home-services marketplace. Build platform services, strengthen availability, and support engineering teams.

Description

  • Develop and maintain software and systems that enhance availability, scalability, and efficiency
  • Define the architecture for infrastructure and platform services
  • Create tools and workflows for deployment, change, service, and infrastructure management
  • Diagnose and resolve critical systems issues across the software development lifecycle
  • Advance the capabilities and performance of the engineering platform
  • Plan capacity and forecast demand to identify potential performance constraints
  • Take part in a rotating on-call schedule
  • Partner with product development, developer experience, and backend infrastructure teams
  • Develop platform services for Thumbtack applications and its engineering organization

Requirements

  • Strong practical command of AWS and Linux
  • Ability to read, write, and debug code in production systems
  • Advanced experience designing, analyzing, and troubleshooting large-scale distributed systems
  • Advanced knowledge of DNS, TLS, HTTP/S, and TCP/IP
  • Ability to break down complex problems and evaluate delivery tradeoffs
  • At least five years of experience managing infrastructure and systems
  • Proven experience instrumenting, operating, and monitoring distributed microservices in production cloud environments
  • Clear, effective communication with cross-functional partners across technical levels

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