Brown & Brown Insurance is an independent insurance brokerage and risk management company serving individuals and businesses. Founded in 1939, it provides personal and commercial insurance, employee benefits, and national insurance programs through a network of more than 500 locations. With a workforce of more than 10,000 employees, the company operates across the finance and insurance sectors and emphasizes diversity, inclusion, and belonging in its workplace culture. Brown & Brown Insurance is publicly traded on the New York Stock Exchange under the ticker BRO and has expanded through a disciplined mergers and acquisitions strategy.
Senior Business Systems Analyst - Tampa, FL (Hybrid)
Senior Business Systems Analyst supporting Brown & Brown Insurance by connecting business teams with technology. The role translates operational needs into workflows, functional specifications, and system improvements.
Description
- Support the organization’s technology needs
- Serve as the liaison between business stakeholders and IT
- Deliver business-critical and complex technical solutions that meet user needs
- Analyze business requirements and convert them into functional requirements
- Prioritize requirements and oversee user acceptance testing
- Understand business processes and the dependencies between systems
- Facilitate alignment on requirements between business units and technology teams
- Gather detailed system requirements and develop workflows that address business demand
- Collect, analyze, document, and translate business requirements into functional specifications
- Identify and communicate risks, issues, and potential solution approaches
- Provide status updates to senior leaders and affected team members
- Lead business-user sessions to identify opportunities for system enhancements
- Document requirements and secure stakeholder sign-off
- Communicate project priorities to the IT team
- Help develop training materials and train end users on system enhancements and new programs
- Prepare reports and data extracts for internal and external business partners
- Train, mentor, and support other staff members
Requirements
- At least 8–10 years of relevant experience
- At least a bachelor’s degree
- Expert proficiency with Microsoft Office and Microsoft 365, particularly Excel and PowerPoint
- Experience with system implementations, workflow development, requirements gathering, and the software development life cycle
- Experience in the insurance industry, especially Personal Lines homeowners insurance
- Experience working with an offshore resource model
- Experience mentoring peers and providing direction
- Willingness to travel routinely or periodically, including driving a personal or rental vehicle
- An acceptable motor vehicle record at hiring and at periodic reviews thereafter
- Ability to maintain minimum required insurance coverage
- Preferred: Experience in the insurance industry, particularly with an MGU
- Preferred: Experience with Unqork, Solartis, and Salesforce
- Manual dexterity and sufficient arm and upper-body mobility for keyboard, mouse, and telephone use for 7–8 hours daily
- Vision adequate for working with a computer monitor
- Ability to remain seated at a desk for 7–8 hours daily
Benefits
- Health coverage including medical/Rx, dental, vision, life, and disability insurance
- Financial programs including an employee stock purchase plan, 401(k), student loan assistance, and tuition reimbursement
- Free mental health and enhanced advocacy services
- Paid time off
- Paid holidays
- Discounts from preferred partners
- Comprehensive well-being benefits, subject to applicable enrollment waiting periods or eligibility requirements