Navy Federal Credit Union
Navy Federal Credit Union
Navy Federal Credit Union is a member-owned financial institution serving more than 14 million members, primarily from the Armed Forces, Department of Defense, veteran communities, and their families. As the world’s largest credit union, it provides banking and financial services through a workforce of more than 24,000 employees across campuses and over 360 branches. Its career opportunities support the organization’s mission of delivering high-quality service to its members, with an emphasis on meaningful work experiences and competitive employee benefits.

Senior Business Intelligence Analyst, Credit Card Engagement

Analyze Navy Federal Credit Union’s credit card engagement data and build dashboards, forecasts, and KPI reports. Turn findings into recommendations that support stronger business performance.

Description

  • Analyze structured and unstructured data from multiple sources to uncover business performance insights.
  • Identify trends and patterns in the data.
  • Prepare recurring reports and visualizations to inform business decisions.
  • Build and manage advanced reports, dashboards, and business intelligence solutions.
  • Create useful KPI reports, find opportunities to improve operations, and investigate root causes.
  • Apply analytics and metrics to improve processes and forecast costs, risks, and potential profits for new initiatives.
  • Share findings with stakeholders and recommend business strategies.
  • Deliver reporting solutions and handle one-off report requests.
  • Define reporting and analysis specifications in line with business needs and available data.
  • Build collaborative relationships with colleagues and subject matter experts.
  • Lead small projects and initiatives.
  • Work with limited supervision and recommend actions that support operational goals.

Requirements

  • At least five years of experience in data analysis and reporting.
  • Thorough knowledge of the relevant business area or specialization.
  • Advanced ability to use business intelligence applications or cloud services.
  • Advanced knowledge of reporting features in existing ERP, CRM, or database software.
  • Advanced ability to apply statistical methods, mathematical techniques, forecasting, and cost-benefit analysis.
  • Advanced ability to manipulate complex data across multiple tables.
  • Proficiency in integrating, cleaning, and validating data.
  • Ability to explain analyses and visualizations to nontechnical and senior audiences.
  • Experience with data analysis tools and programming languages such as Python and R.
  • Intermediate ability to use visualizations, design, and language to communicate a story.
  • Research ability.
  • Strong interpersonal skills.
  • A bachelor’s degree in Business Administration, Statistics, or a related field is desired, or an equivalent combination of education, training, and experience.
  • Availability to work Monday through Friday, 8:00 a.m. to 4:30 p.m. Central Time.

Benefits

  • Competitive compensation.
  • A broad range of benefits and perks.
  • Career experience in an energetic, engaged, and committed culture.
  • Equal employment opportunity and reasonable accommodations throughout the application and hiring process.

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