Arjo develops healthcare solutions designed to support mobility, safety, and comfort for patients and caregivers. Its products and services are used in health and nursing care environments, combining practical technology with user-focused design to help care teams deliver safer, more effective support and improve patient outcomes.
Operations Manager, Pretoria
Lead inventory, logistics, demand planning and warehouse delivery for Arjo’s healthcare products, which support safe movement and dignified patient care.
Description
- Direct inbound and outbound operations, inventory, demand planning, warehouse activity and customer delivery performance.
- Maintain stock accuracy and controls, resolve discrepancies, conduct stock counts and update Sage X3 inventory records.
- Manage goods receipt and verification, put-away, supplier coordination, shipment schedules and receiving compliance.
- Oversee order processing, picking, packing, dispatch plans, transport providers and customer deliveries.
- Build demand forecasts from historical sales and business intelligence.
- Work with Sales, Finance and Procurement to align stock with forecast demand.
- Identify supply risks, plan mitigations and support replenishment and purchasing recommendations.
- Manage fulfilment risks, delivery expectations and customer complaints to support delivery satisfaction.
- Create operational KPIs and performance dashboards using advanced Excel reporting tools.
- Improve productivity, inventory turns, delivery performance, operational efficiency and cost control.
- Lead and develop warehouse and operations teams, set objectives and conduct performance reviews.
- Ensure compliance with health and safety rules, company policies, QMS requirements, ISO 13485 standards and documented procedures.
- Support internal and external audits and carry out corrective actions.
Requirements
- Bachelor’s degree or diploma in supply chain management, logistics, operations management, business management or a related discipline.
- At least five years’ experience in operations, supply chain, logistics or warehouse management.
- Demonstrated experience managing inventory, warehousing and distribution.
- Experience in demand planning and inventory forecasting.
- Experience managing third-party logistics providers and transport partners.
- Experience leading and developing operations teams.
- Sage X3 ERP experience preferred.
- Experience in medical devices, healthcare, manufacturing or distribution preferred.
- Advanced Microsoft Excel skills, including Pivot Tables and VLOOKUP or XLOOKUP.
- Power Query knowledge is an advantage.
- Strong ERP knowledge, preferably Sage X3.
- Expertise in supply chain planning and inventory management.
- Strong reporting and analytical skills.
- Strong planning and organisational skills.
- Excellent problem-solving and decision-making abilities.
- Careful, accurate attention to detail.
- Strong communication and stakeholder management skills.
- Able to work under pressure and manage competing priorities.
- Knowledge of and adherence to quality standards, documented procedures and work instructions.
- Able to support ISO 13485 certification requirements, audits and corrective actions.
Benefits
- Comprehensive support, training and professional development opportunities.
- A workplace focused on diversity, equity and inclusion.