ChristianaCare is a nonprofit teaching health system headquartered in Wilmington, Delaware, with a broad healthcare network spanning primary care, outpatient services, home health, urgent care, and hospital-based treatment. Its three hospitals provide 1,336 beds, supported by a freestanding emergency department and specialized centers for trauma, stroke, heart and vascular care, and cancer care. The organization focuses on improving health outcomes, expanding access to high-quality care, and controlling healthcare costs while advancing clinical practice and education.
Epic Resolute Hospital Billing Analyst (Hybrid)
ChristianaCare is seeking an Epic Resolute Hospital Billing Analyst to configure and support hospital revenue-cycle systems. The role covers implementation, testing, end-user training, and ongoing Epic billing workflow maintenance.
United States$87,588 – $140,129 / year
HybridFull-timeJuniorMiddleNo degree requiredEnglish RequiredBilling SpecialistDescription
- Configure and refine Epic Resolute Hospital Billing to support organizational workflows and billing requirements.
- Partner with clinical, finance, and IT stakeholders to gather requirements and convert them into system configurations.
- Create and update documentation covering configurations, workflows, and training resources.
- Deliver training for end users, including billing personnel and financial administrators.
- Manage contracts, the charge description master, and the charge router.
- Provide go-live assistance and troubleshoot issues during system transition.
- Support and maintain Epic Resolute Hospital Billing after implementation.
- Write and run test scripts to verify functionality and configuration accuracy.
- Investigate and resolve issues identified during unit, integrated, and user acceptance testing.
- Help build reports and dashboards that track billing metrics and highlight improvement opportunities.
- Maintain data integrity and accuracy within Epic Resolute Hospital Billing.
- Attend project meetings and report on progress, challenges, and solutions.
Requirements
- Applicants must have current authorization to work in the United States; ChristianaCare does not sponsor employment visas now or in the future.
- A bachelor's degree in information technology, healthcare administration, health informatics, or a related discipline is preferred.
- Two to three years of experience working with Epic systems or laboratory information systems is required.
- A high school diploma plus five years of related experience may substitute for the bachelor's degree.
- Understanding of hospital billing operations and revenue-cycle management.
- Epic Resolute Hospital Billing certification is preferred for external applicants.
- Applicants must live within commuting distance because the position requires frequent on-site work.
Benefits
- Medical, dental, vision, life insurance, and related coverage.
- Two retirement savings options, including a 403(b) plan with employer contributions.
- Generous paid time off with annual rollover and cash-out opportunities.
- Twelve weeks of paid parental leave.
- Tuition assistance.
- Annual Care.com membership.
- Backup dependent-care services through Care@Work.
- Retirement planning services.
- Financial coaching.
- Fitness and wellness reimbursement.
- Vendor discounts on hotels, rental cars, theme parks, shows, sporting events, movie tickets, and more.
- Employee assistance program.