Spanish Bilingual Client Care Assistant
WSAudiology
Support HearUSA clients with calls, digital inquiries, and appointment scheduling, including assistance for Spanish-speaking clients.
Open
Johnson & Johnson is a global healthcare company working across pharmaceuticals, medical devices, and consumer health. Its research and product development activities include medicines and therapies for oncology, immunology, neuroscience, and cardiopulmonary conditions, alongside MedTech solutions for cardiovascular care, orthopaedics, surgery, and vision. The company’s wider work also includes health and wellness education, large-scale manufacturing, investor activities, and global social-impact initiatives, creating opportunities across scientific, clinical, engineering, manufacturing, commercial, and corporate functions.
Director, Global Public Affairs
Lead policy, advocacy, and stakeholder engagement across Johnson & Johnson’s Oncology, Immunology, or Neuroscience portfolios. Support patient access and strengthen the company’s external reputation.
Description
- Lead public affairs initiatives for Oncology, Immunology, or Neuroscience therapeutic area portfolios.
- Create and deliver proactive, multichannel strategies aligned with policy priorities, communications plans, and stakeholder engagement.
- Support business goals, improve the external environment, and advance patient access.
- Advise therapeutic area leaders on public affairs strategy.
- Turn business priorities into external affairs plans.
- Build and sustain relationships with patient advocacy groups, key opinion leaders, think tanks, policymakers, and coalitions.
- Track and assess policy developments in drug pricing, reimbursement, site of care, clinical research, and health equity.
- Work with therapeutic area communications and public affairs, government affairs and policy, enterprise public affairs, patient advocacy, and patient access teams.
- Coordinate public affairs with communications, media relations, and policy initiatives.
- Advise R&D and commercial leaders on public policy, advocacy positioning, and external engagement.
- Help secure executive visibility, speaking engagements, and media opportunities.
- Adjust strategies as scientific, market, and societal conditions evolve.
- Meet functional communications needs and advise during issues management or crises.
Requirements
- Bachelor’s degree required in political science, policy, public relations, government, community affairs, communications, or a closely related field; related degree preferred.
- Master’s degree preferred.
- At least 12 years of professional experience.
- Experience in public affairs, politics, policy communications, or advocacy.
- Global or market-level advocacy experience is an advantage.
- Strong communication skills, including the ability to engage executive leaders.
- Strong writing and messaging skills.
- Experience developing and executing external affairs strategies.
- Broad knowledge of pricing policy and effective approaches to engaging policymakers and key opinion leaders.
- Ability to build strong external and internal relationships quickly.
- Ability to work with business partners, understand commercial and business strategy, and advance it through public affairs.
- Ability to lead through ambiguity and influence others effectively.
- Willingness to travel up to 25%.
- Proof of COVID-19 vaccination or an approved accommodation is required before starting employment.
Benefits
- Annual bonus with a target determined by pay grade and location.
- Vacation days.
- At least 12 weeks of parental leave.
- Bereavement leave.
- Caregiver leave.
- Volunteer leave.
- Well-being reimbursement.
- Programs supporting financial, physical, and mental health.
- Service anniversary and recognition awards.
- Insurance plans for employees and, in some locations, eligible dependents.
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