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Datavant develops health data connectivity and interoperability solutions that help organizations securely exchange, transform, and use healthcare information. Its platform and network connect hospitals, clinics, health systems, health plans, life sciences companies, government organizations, and other data partners, supporting workflows that depend on accessible records, privacy compliance, and reliable analytics. Founded in 2017, Datavant operates at the intersection of healthcare technology, healthcare insurance, and consulting, with a focus on improving how data moves across the healthcare ecosystem to advance human health.
Customer Insights Analyst at Datavant (United States Remote)
Turn healthcare and payer-retrieval data into practical customer and operational insights at Datavant. Build SQL analyses, Sigma dashboards, and performance reporting for customer-facing and operations teams.
Description
- Gather, clean, and interpret customer and operational data from varied sources
- Create and maintain Sigma dashboards, recurring reports, and performance summaries
- Query, combine, and analyze datasets using SQL
- Track key performance indicators and turn results into actionable recommendations
- Complete ad hoc analyses covering customer performance, medical record retrieval, operational results, and business trends
- Create presentations and visual narratives that make complex analysis understandable
- Work with Customer Success, Operations, and other stakeholders to define reporting needs and analytical solutions
- Use quantitative analysis to uncover inefficiencies, performance shortfalls, and opportunities for improvement
- Assess business initiatives by measuring their effects on customer and operational outcomes
- Record business requirements, metric definitions, analytical methods, and findings
- Check dashboards, reports, and analyses for data accuracy and consistency
- Help expand scalable reporting and customer-insight capabilities across the Payer Retrieval business
- Handle other relevant responsibilities as assigned
Requirements
- Bachelor’s degree in business, finance, economics, data analytics, information systems, or a related discipline
- At least three years of experience in business analysis, customer insights, data analytics, operations analytics, or a comparable role
- Experience using business intelligence and data-visualization tools, including Sigma Computing
- Advanced working knowledge of SQL and relational database concepts
- Familiarity with cloud data warehouses such as Snowflake
- Strong analytical reasoning and problem-solving ability
- Proficiency with Microsoft Excel and Google Sheets
- Clear written and verbal communication skills, including presentations for technical and non-technical audiences
- Careful attention to detail and a strong focus on data accuracy and quality
- Ability to balance competing priorities and collaborate in a fast-moving, cross-functional environment
- Curiosity and willingness to learn new business processes, tools, and data sources quickly
- Practical experience creating reports in cloud visualization platforms such as Tableau and Power BI
- This position is not eligible for employment sponsorship
- Ability to complete required post-offer health screenings and vaccination requirements where applicable by state
Benefits
- Total rewards strategy
- Post-offer health screening and vaccination support or requirements
- Reasonable accommodations for people with physical or mental disabilities
- Equal Employment Opportunity protections
- Optional participation in an anonymous demographic survey
- Remote work environment
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