Cisco is an enterprise technology company focused on networking, security, and digital infrastructure. Its portfolio includes routers, switches, optical transceivers, programmable silicon, edge computing platforms, Webex collaboration tools, observability products, AI-enabled software, and cloud-managed services. Cisco serves enterprises, service providers, and governments, supporting the design, operation, and security of large-scale networks and data centers through technology, professional services, training, and ongoing support.
Customer Contract Manager, German Lease and Loan Operations
Manage German lease and loan contracts for Cisco Capital, from origination and funding through renewals and collections. Coordinate compliance, audits, and customer relationships across sales and operations teams.
Description
- Oversee Cisco Capital’s operational activities in Germany.
- Manage contract origination and documentation from start to finish.
- Confirm credit and pricing approvals.
- Prepare standard and custom lease and loan agreements.
- Compile complete funding packages.
- Review invoices and monitor deal progress in Salesforce.
- Develop working relationships with customers, channel resellers, and Financial Solution Managers.
- Meet with customers to support documentation completion and answer onboarding questions.
- Work with the German sales team from deal booking through funding.
- Close transactions on schedule and support smooth cash settlement.
- Monitor end-of-lease activity and possible renewals.
- Coordinate with Pricing, Credit Risk, Legal, and Operations.
- Process contract reschedules and prepare audit records for annual statutory reviews.
- Manage end-of-lease processes to support portfolio profitability.
- Support the central Operations team with local arrears management and recovery.
Requirements
- Bachelor’s degree in Business Administration, Law, Finance, or a related field, or equivalent practical experience.
- At least three years of professional experience in commercial contract management, legal documentation, lease or loan operations, or banking operations.
- Experience managing lease or loan origination, validating funding packages, and checking credit approval conditions.
- Professional fluency in written and spoken German and English.
- Strong communication and relationship-building skills with varied stakeholders.
- Strong organizational and process analysis skills.
- Proficiency with CRM tools such as Salesforce.
- Proficiency with Microsoft Office.
- Experience in technology leasing, equipment finance, commercial banking, or asset-backed lending in the German or DACH market.
- Working knowledge of German commercial contract law, credit risk governance, and arrears or collections procedures.
- Experience supporting internal or external financial audits and regulatory compliance reviews.
- Ability to work independently and coordinate remote, cross-functional colleagues in a hybrid enterprise setting.
Benefits
- Broad opportunities for professional growth and development.
- Access to a worldwide network of experienced colleagues.
- A collaborative team environment.
- The chance to contribute to meaningful solutions with global reach.