Customer Support Agent (9-Month Contract)
Phorest Software
Support Phorest salon and medspa software customers by resolving technical and service queries. Troubleshoot issues, guide customers, and share feedback to help improve the product.
Open
MEDirect is an Australian digital medicolegal platform that brings medical experts and referrers together in one secure workflow. Its platform supports Independent Medical Examinations, personal injury and total and permanent disability assessments, medical negligence matters, and historical sexual abuse reports for lawyers, insurers, employers, and government agencies. With telehealth and express services available nationwide, MEDirect helps medical experts manage referrals, reporting, and practice administration while giving referrers streamlined access to specialists, transparent fees, and court-ready reports. Founded in 2019, the company operates across healthcare, legal services, and SaaS, with a team of 51–200 employees.
Credit Risk Officer at MEDirect – Malta (Hybrid)
Support credit risk oversight at MEDirect, a Maltese digital bank, through portfolio monitoring, governance coordination, risk reporting, and credit data analysis.
Description
- Coordinate Credit Committee and other credit-related meetings by preparing agendas, supporting materials, and detailed minutes.
- Track credit risk metrics, risk appetite indicators, and portfolio limits, escalating breaches and emerging trends when appropriate.
- Contribute to the Bank’s monthly Risk Management Report and other recurring management and regulatory reports.
- Maintain and improve credit risk management information, ensuring portfolio data is accurate, reliable, and available on time.
- Analyse data and produce ad hoc reports for credit risk monitoring, portfolio reviews, and management decisions.
- Help develop credit risk reporting processes, dashboards, and analytical capabilities.
- Contribute to additional credit risk and governance initiatives as needed.
- Report to the Senior Manager – Credit Risk under the direction of the Head of Credit Risk.
Requirements
- Strong organisational and communication skills, with the ability to balance competing priorities and deliver against deadlines.
- Excellent analytical and problem-solving skills, supported by meticulous attention to detail.
- Advanced proficiency in Microsoft Excel.
- Experience with Power BI or another data visualisation tool is an advantage.
- Degree or relevant background in Banking, Finance, Accounting, Economics, Statistics, Mathematics, or a related field.
- Familiarity with financial statements and foundational credit risk principles is an advantage.
- Ability to interpret data, recognise trends, and communicate findings clearly and concisely.
- Proactive, collaborative approach with a commitment to learning and developing in credit risk.
- Willingness to relocate to the specified job location.
Benefits
- A collaborative employment environment focused on professional growth, teamwork, and innovation.
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