SONDA Technical Support Specialist (Level 1B)
SONDA
Provide technical support for clinical and corporate software at SONDA. Resolve incidents, configure hardware, and manage equipment assets and warranties.
Open
Emory University is a research university in Atlanta, Georgia, with academic and professional programs spanning the arts, sciences, business, law, and medicine. Its work connects education with healthcare and scientific research, combining teaching, knowledge creation, and community service across a broad university environment.
Clinical Research Coordinator I, Infectious Diseases
Coordinate infectious disease clinical trials at Emory University and Grady Hospital, supporting participant recruitment, research data, specimen collection, and study procedures. The role also handles regulatory tracking, quality assurance, and trial documentation.
Description
- Maintain accurate data for clinical research projects.
- Prepare source documents and case report forms.
- Enter study data.
- Support participant recruitment.
- Take part in study meetings.
- Order and manage study equipment and supplies.
- Review medical records and screen potential participants.
- Interview participants and administer quality-of-life questionnaires.
- Collect and process protocol-required specimens, including phlebotomy and preparation for shipment.
- Coordinate services and arrange study procedures.
- Prepare and maintain case packages.
- Review and monitor charges.
- Support quality assurance activities.
- Track regulatory submissions.
- Carry out other related duties as approved.
Requirements
- High school diploma or GED plus three years of administrative support experience.
- Alternatively, two years of college study in a scientific, health-related, or business administration program plus one year of administrative support or customer service experience.
- Alternatively, an LPN license plus one year of administrative support or licensed practical nursing experience.
- Alternatively, a bachelor's, master's, MD, or PhD degree in a scientific, health-related, or business administration program.
- Clinical training must be tracked and monitored through Emory Healthcare under the Clinical Researcher credentialing category.
- The position includes patient contact and handling human blood, body fluids, tissues, or other potentially infectious materials.
Benefits
- Equal opportunity employment.
- Reasonable accommodations are available to qualified individuals with disabilities.
- Access to university programs and facilities is provided without discrimination.
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