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Infobip
Infobip
1,001 – 5,000 Employees
Skilled Worker Visa Sponsor
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Business Analytics Specialist, Messaging Pricing and Profitability — Infobip (Hybrid, Croatia)

Lead analytics and pricing work that improves messaging routing, margins, and profitability at Infobip, a global cloud communications platform. Partner with commercial, product, connectivity, billing, and operations teams on analytics initiatives.

HRCroatiaHybridFull-timeMiddleSeniorEnglish RequiredBusiness Intelligence Analyst
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Description

  • Own and coordinate global messaging analytics and pricing programs, including high-impact business and operational projects
  • Evaluate pricing, routing, margin, and gross-profit results to uncover improvements and inform commercial decisions
  • Keep messaging connectivity terms, pricing, and coverage information accurate and effective across regional and global markets
  • Deliver analysis, pricing guidance, anomaly identification, and customer insights to Sales, Product Success, and go-to-market teams
  • Help design and launch pricing models, billing rules, differentiated pricing, and commercial frameworks for messaging products and carrier relationships
  • Manage cross-functional initiatives with Billing, Product, Development, Connectivity, Legal, and Data Intelligence stakeholders
  • Track industry shifts, operator strategies, and market activity to surface business risks and potential growth areas

Requirements

  • Background in business analytics, pricing, commercial operations, telecommunications, CPaaS, or a comparable field
  • Around three years of experience in the same or a closely related position is preferred
  • Advanced Excel capability, including work with complex datasets, pricing models, and operational reports
  • Hands-on experience with Power BI or comparable data visualization and reporting platforms
  • Experience applying AI tools to increase productivity, automate processes, support analysis, or produce business insights
  • Ability to handle large datasets, perform margin analysis, and prepare business reports
  • Track record of working across business functions and coordinating complex projects with varied stakeholders
  • Strong analytical judgment, with the ability to detect risks, anomalies, and optimization opportunities
  • Able to manage multiple active initiatives and changing priorities in a fast-moving environment
  • Clear communicator who can explain analytical conclusions and commercial recommendations to technical and non-technical audiences
  • Fluent written and spoken English
  • Experience with messaging products, mobile operators, or carrier relationships
  • Familiarity with pricing strategy, billing platforms, or commercial framework creation
  • Working knowledge of telecommunications concepts including routing, delivery rates, network identifiers, and capability checks

Benefits

  • Bonuses linked to performance
  • Flexible working arrangements and hours
  • Employee Stock Ownership Plan or stock options
  • Paid time off and additional special-leave days
  • Flexible hybrid working model
  • Opportunities for internal mobility, skills development, and mentoring
  • Structured onboarding, mentoring, and training
  • Short- and long-term international mobility opportunities across global hubs

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