Customer Service Specialist – Singapore (On-site)
TDCX
Support TDCX customers across communication channels by resolving issues and closing cases. Help improve customer satisfaction as part of a global BPO and customer experience company.
Open
AI Safety Expert – English and Marathi (Remote)
Mercor is seeking English- and Marathi-speaking AI safety experts to red-team conversational models and agents. The work involves identifying vulnerabilities, evaluating sensitive outputs, and creating reproducible safety data for AI labs and customers.
Description
- Conduct red-team testing of conversational AI models and agents using jailbreaks, prompt injections, misuse scenarios, bias exploitation, and multi-turn manipulation
- Create human-evaluation data by annotating failures, categorizing vulnerabilities, and identifying systemic risks
- Use established taxonomies, benchmarks, and playbooks to support consistent evaluations
- Develop reproducible reports, datasets, and attack cases for customers
- Assess AI outputs related to bias, misinformation, harmful behavior, and other sensitive topics
- Identify vulnerabilities that automated testing may overlook
- Broaden evaluation coverage to help minimize unexpected production issues
- Support customers in improving the safety, robustness, and trustworthiness of their AI systems
Requirements
- Native fluency in both English and Marathi
- Strong judgment when evaluating language and content, including whether AI responses are accurate, complete, and appropriate
- Ability to detect subtle errors, inconsistencies, and omissions
- Ability to follow guidelines and quality standards consistently
- Ability to communicate reasoning clearly to technical and non-technical audiences
- Adaptability across different projects, task types, and customers
- Ability to work as an independent contractor
- Must not require H-1B or STEM OPT support
- Preferred: adversarial machine learning experience with jailbreak datasets, prompt injection, RLHF or DPO attacks, or model extraction
- Preferred: cybersecurity experience in penetration testing, exploit development, or reverse engineering
- Preferred: socio-technical risk experience in harassment or disinformation probing, abuse analysis, or conversational AI testing
- Preferred: psychology, acting, or writing experience that supports unconventional adversarial thinking
Benefits
- Fully remote work that can be completed on your own schedule
- Weekly payments through Stripe or Wise
- Optional participation in higher-sensitivity projects
- Clear guidelines and wellness resources for work involving sensitive content
- Competitive pay
- Opportunity to collaborate with leading researchers
- Referral payments of up to $90 per successful referral, subject to limits
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