Senior Customer Advocate at Boldr, Hybrid in Mexico
Boldr
Boldr is seeking a senior customer advocate to deliver empathetic support across multiple channels, resolve technical issues and escalations, and improve customer experience operations.
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T. Rowe Price एक वैश्विक वित्त और परिसंपत्ति प्रबंधन कंपनी है, जो व्यक्तिगत निवेशकों, वित्तीय पेशेवरों, संस्थानों और सेवानिवृत्ति योजना प्रायोजकों को सेवाएँ प्रदान करती है। इसके निवेश विकल्पों में इक्विटी, निश्चित आय और बहु-परिसंपत्ति रणनीतियाँ शामिल हैं, जिन्हें स्वतंत्र शोध और सक्रिय निवेश दृष्टिकोण का समर्थन प्राप्त है। लंबे समय से संचालन के अनुभव के साथ, कंपनी निवेश विशेषज्ञों और ग्राहक-केंद्रित टीमों को एक साथ लाकर बदलते वित्तीय लक्ष्यों और बाज़ार परिस्थितियों के अनुरूप पोर्टफोलियो समाधान तैयार करने में सहायता करती है। नौकरी तलाशने वालों के लिए, T. Rowe Price एक बड़े निवेश संगठन में शोध, पोर्टफोलियो प्रबंधन, ग्राहक सेवा, प्रौद्योगिकी और व्यावसायिक संचालन जैसे क्षेत्रों में योगदान देने का अवसर प्रदान करती है।
Principal Cloud Engineer, Network Security - Hybrid
Lead the architecture and operation of reliable AWS platforms, enterprise networking, and cloud security for T. Rowe Price. The role covers automation, observability, resilience engineering, and complex incident response.
संयुक्त राज्य
मैरीलैंड$1,75,000 – $2,99,000 / वर्ष
हाइब्रिडपूर्णकालिकलीडआवश्यक भाषा: अंग्रेज़ीनेटवर्क इंजीनियरविवरण
- Architect and evolve enterprise cloud platforms, including AWS Landing Zone environments
- Build cloud foundations around availability, fault tolerance, recoverability, security, and operational resilience
- Develop AWS solutions with services including EC2, S3, ECS, EKS, Elastic Load Balancing, RDS, Route 53, Lambda, and API Gateway
- Automate advanced AWS networking with VPCs, Transit Gateway, VPC peering, PrivateLink, and Direct Connect
- Maintain infrastructure as code with Terraform, CloudFormation, Ansible, and Git workflows
- Own site reliability outcomes and expand reliability engineering practices across cloud platforms
- Create reusable modules, reference architectures, and platform patterns for dependable deployments at scale
- Establish reliability standards, availability targets, recovery expectations, resilience patterns, and operational readiness criteria
- Integrate instrumentation, monitoring, logging, alerting, and service health metrics into platforms and services
- Lead escalation response for complex incidents, including root-cause analysis and lasting remediation
- Create guardrails that support secure, reliable, self-service cloud adoption
- Help application teams manage end-to-end services while meeting platform reliability and operational requirements
- Contribute to Agile delivery through story and epic development, work tracking, and sprint release support
- Collaborate with application development, development services, enterprise architecture, enterprise security, and infrastructure teams
- Mentor engineers while advancing operational excellence, continuous improvement, and technology modernization
आवश्यकताएँ
- Bachelor’s degree or an equivalent combination of education and relevant experience
- At least 10 years of experience designing and operating cloud infrastructure at senior scope
- Extensive practical AWS experience and working knowledge of Microsoft Azure
- Expertise in cloud infrastructure, containers, serverless deployments, operating systems, networking, and identity and access management
- Expert understanding of reliability engineering, including availability, resilience, observability, recovery, incident response, and operational readiness
- Strong experience with AWS Landing Zone or comparable enterprise cloud foundation capabilities
- Advanced experience automating infrastructure with Terraform, CloudFormation, Ansible, scripting, APIs, CI/CD pipelines, and secure development and operations practices
- Demonstrated success designing, building, and operating highly reliable enterprise-scale cloud platforms
- Strong diagnostic skills across infrastructure, networking, platform services, automation, and reliability layers
- Clear written and verbal communication, with the ability to act as a design authority and influence without direct management responsibility
- Experience mentoring engineers and guiding technical decisions across organizational boundaries
- Cloud or site reliability engineering certifications are preferred
- Experience in financial services, including asset management, investment banking, or fintech, is preferred
- US employment authorization that does not require visa sponsorship now or in the future
लाभ
- Competitive compensation
- Eligibility for an annual bonus
- Generous retirement plan
- Hybrid work schedule
- Health and wellness coverage, including online therapy
- Paid time off for vacation, illness, medical appointments, and volunteering
- Family care support, including fertility and adoption benefits
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