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Collections Analytics Manager - Mumbai (Onsite)

Manage collections reporting and analytics for loan recoveries, field performance, and delinquent accounts. Build dashboards, identify legal-action accounts, and provide recovery insights to collection and legal teams.

Tavsif

  • Produce and maintain daily, weekly, and monthly Collection MIS reports for management.
  • Handle high volumes of loan and recovery data with precision.
  • Build and update dashboards covering collections, bounce rates, and resolution rates.
  • Work with field collection teams to measure daily performance against monthly targets and projections.
  • Distribute calling and visit lists to tele-calling and field teams according to priority and delinquency categories.
  • Report collection gaps by comparing projected results with actual recoveries and provide practical guidance to field supervisors.
  • Investigate and correct data inconsistencies affecting field operations.
  • Review chronic default accounts for potential legal action under internal credit and collections policies.
  • Prepare account statements, bounced-cheque information, and borrower histories for legal review.
  • Track accounts progressing through the legal pipeline, update case statuses, and report progress to the Collection Head.

Talablar

  • Bachelor’s degree in commerce.
  • Two to five years of experience in MIS and data management within collections, recovery, or risk functions at an NBFC or bank.
  • Advanced proficiency with VLOOKUP/HLOOKUP, PivotTables, conditional formatting, complex formulas, and data validation.
  • Experience with Macros or VBA is an advantage.
  • Ability to analyze numerical data, identify borrower-default trends, and draw sound conclusions.
  • Strong verbal and written communication skills for coordination with field and legal teams.
  • Experience using NBFC loan management systems such as FinnOne, Pennant, or comparable platforms.
  • Exceptional data accuracy, with strict attention to preventing data leakage and misreporting.

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