PSI CRO AG is a global contract research organization supporting clinical trials, with a focus on pivotal Phase 2 and Phase 3 studies. Its work spans therapeutic areas including inflammatory bowel disease, oncology, hematology, infectious diseases, multiple sclerosis, and rare diseases. The company uses a proprietary platform for clinical trial planning and financial tracking, helping teams monitor study timelines and budgets. PSI CRO AG’s profile combines healthcare and consulting expertise with an emphasis on quality, compatibility, and reliable trial delivery.
Systems Engineer, Enterprise Applications Support
Support enterprise applications, software platforms, and specialized systems at PSI CRO, a global pharmaceutical contract research organization that conducts clinical trials.
Description
- Provide second- and third-tier support for commercial software packages
- Install third-tier and selected fourth-tier information systems, and train users
- Install and support specialized systems, including warehouse systems
- Track software updates and releases, recommending migrations when needed
- Identify software releases that may benefit the company and recommend purchases
- Maintain validation status for information systems subject to 21 CFR Part 11
- Learn client-provided, project-specific IT equipment, train users, and provide support
- Audit specialized equipment and Tier 3–4 systems regularly for compliance with PSI standards
Requirements
- University or college degree in computer science or IT
- Strong technical background
- Experience supporting business applications, software platforms, or enterprise systems
- Systems analysis experience is an advantage
- Experience with Jira Service Desk and Confluence, or similar products, is an advantage
- Experience in systems development and validation is an advantage
- Experience writing SQL queries
- Testing experience, including preparing test cases and running test scripts, is an advantage
- Excellent communication and collaboration skills
- Strong analytical abilities
- Willingness and ability to work in a service-oriented, customer-focused environment
Benefits
- Comprehensive onboarding program
- Technical and industry training to support a strong start and continued development
- A friendly, supportive team environment
- International workplace with colleagues around the world
- Opportunities to see the results of your work quickly