Enterprise Customer Success Manager, Brazil (Remote)
JoomLead renewals, retention, and account growth for JoomPulse enterprise customers. Turn Mercado Livre and Shopee analytics into practical recommendations for marketplace sellers.
Open
NetBox Labs develops commercial products around the open-source NetBox platform for network and infrastructure operations. Its offerings, including NetBox Cloud and NetBox Enterprise, help organizations maintain a reliable source of truth for network data, support automation and configuration management, and connect infrastructure information across their systems. As a B2B SaaS and enterprise technology company, NetBox Labs combines open-source development with commercial tools focused on making network management more consistent and efficient.
Senior Software Engineer, Observability — Remote in Latin America
Build Go-based observability software at NetBox Labs for network automation products. Contribute to open-source projects such as Orb, Diode, and pktvisor.
Description
- Join NetBox Labs’ Observability Team and help advance its core product areas.
- Develop closed- and open-source software for Orb, Diode, pktvisor, and related projects.
- Partner with product owners to turn concepts into polished user experiences.
- Work with the NetBox team to build observability capabilities within NetBox.
- Integrate observability solutions with NetBox Cloud and Enterprise alongside the platform team.
- Engage with community members who use and contribute to the projects.
- Support Network Discovery and Reconciliation, Network Observability and Monitoring, and Agents and Fleet Management.
Requirements
- Bring at least five years of professional experience.
- Demonstrate deep proficiency in idiomatic Go.
- Have built protobuf APIs using gRPC and Connect RPC.
- Be experienced with PostgreSQL and database migrations.
- Be comfortable working with Redis and RabbitMQ.
- Understand multi-tenant services, OAuth2/OIDC, and event-driven architectures.
- Know how to implement at-least-once delivery and idempotent consumers.
- Have deep knowledge of observability and instrumentation, including OpenTelemetry.
- Understand networking fundamentals, including devices, configuration, protocols, and layers.
- Use coding agents responsibly while owning correctness, security, and test quality.
- Communicate clearly and write technical specifications supported by diagrams.
- Preferred: At least three years in a fast-paced startup environment.
- Preferred: Experience with MQTT or other device and IoT protocols, or with gNMI.
- Preferred: Production experience with Kubernetes.
- Preferred: Experience with Django, NetBox, or NetBox plugins.
- Preferred: Python experience for testing and tooling.
Benefits
- Equity is available under the Remote, US compensation tier.
- A bonus is available under the Remote, US compensation tier.
- NetBox Labs is an equal opportunity employer.
- Accommodation support is available throughout the hiring process.
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